Cisco Systems 30X manual Using Hold and Resume

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Using Basic Phone Functions	3
Using Basic Phone Functions
Using Hold and Resume

Techniques to place a call without dialing a number (Cisco SPA 303):

•Press the Redial softkey to dial the last number.

•If you have configured speed dials, press the assigned speed dial code and then press the AbbrDial softkey.

•To answer a call that is ringing on another phone in the phone system, press the Pickup softkey. Then enter the extension number of the ringing phone.

NOTE You also can place a call by choosing a number from a directory or from the Call History. See Using the Local Directory (Cisco SPA 303), page 37 and Using the Call History Lists (Cisco SPA 303), page 38.

Using Hold and Resume

To put a call on hold, press the Flash button (Cisco SPA 301) or the Hold button (Cisco SPA 303). A series of beeps or music on hold (depending on the system configuration) plays for the caller to indicate that the call is on hold.

To resume the call, press the Flash button (Cisco SPA 301) or the flashing red line button for the call (Cisco SPA 303). If you have multiple calls (Cisco SPA 303), all calls are put on hold except the active call.

If you are on a call and another call comes in:

Cisco SPA 301

Press the Flash button. To resume the first call, press the Flash button again.

Cisco SPA 303

Do one of the following:

•Press the Answer softkey.

•Press the Hold button to place the call on hold and press the flashing green line button answer the incoming call.

To resume the first call, select it using the Up or Down navigation button and press the Resume softkey.

Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

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Contents User Guide June Contents Getting Started Installing Your PhoneUsing Basic Phone Functions Using Advanced Phone Features ContentsCustomizing Your LCD Screen Cisco SPA Appendix a Where to Go From HereAbout This Document Getting StartedOrganization Overview of the Cisco Small Business IP Phones Caring for Your Phone Getting to Know the Cisco SPACisco SPA Screen Lines SoftkeysPhone Feature Description Phone Feature Description System. See Softkey Buttons, Button Function Softkey ButtonsUsing Keypad Shortcuts Before You Begin Installing Your PhoneInstalling Your Cisco SPA 301 IP Phone Connecting the HandsetConnecting the Power Cisco SPA 301 Phone Ethernet Connection Connecting Your Cisco SPA 301 to the NetworkCisco SPA 303 Phone Connections Installing Your Cisco SPA 303 IP PhoneConnecting Your Cisco SPA 303 to the Network Optional Installing the Cisco SPA 303 Stand Optional Connecting a PC to Your Cisco SPAOptional Connecting Wired and Wireless Headsets Optional Mounting Your Cisco SPA 30X Phone to the Wall MB100 Wall Mount Kit Installing Your Phone Installing Your Phone Plug in the Ethernet and power cables Hang onto screws mounted in the wall Reversing the Handset Retention Tab Handset Retention Tab Default PositionHandset Retention Tab Reversed Verifying Phone StartupUpgrading Your Phone’s Firmware Using Basic Phone Functions Adjusting Call Volume and Muting Using Phone Hardware and Accessories Cisco SPAUsing the Speakerphone Using the Headset with Your IP PhoneAdjusting the Ringer Volume Using Mute Cisco SPAPlacing or Answering a Call Using Hold and Resume Transferring Calls Cisco SPA Using Mute Cisco SPAPerforming an Attended Transfer Redialing a NumberViewing and Returning Missed Calls Cisco SPA Forwarding All Calls to Another Number Cisco SPAForwarding All Calls Picking Up a Call from Another Extension Cisco SPA Setting Do Not Disturb Cisco SPAPlacing a Three-Way Conference Call Using Call BackUsing the Local Directory Cisco SPA Using the Call History Lists Cisco SPA Accessing Voicemail Logging in to Your Phone/Extension Mobility Cisco SPA Using Advanced Phone FeaturesUsing Advanced Phone Features Adding and Using Speed Dials Cisco SPA Scroll to the entry that you want to delete Configuring the Phone Screen Saver Customizing Your LCD Screen Cisco SPAChanging the LCD Screen Contrast Turning on the Screen Saver Immediately Updating Your Ring Tone Using the Interactive Voice Response Menu on the Cisco SPANumber Option Advanced Procedures for Technical Support PersonnelViewing Status Information and Statistics Rebooting, Restarting, and Resetting a PhoneUsing Advanced Phone Features Product Documentation SupportWhere to Go From Here Cisco Small Business