Cisco Systems 7970 warranty Using a Shared Line, Understanding Shared Lines

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Using a Shared Line

Your system administrator might assign a “shared” phone line to you. Typically, a shared line has two main uses:

•One person uses multiple phones—For example, your shared line is assigned to both your desk phone and a lab phone. An incoming call to the shared line rings on both phones and you can use either phone to answer the call.

•Multiple people share a line—For example, you are one of many people who can handle incoming calls on the shared line, or you are a manager who shares an extension number with your assistant.

Understanding Shared Lines

Remote-in-Use

If you have a shared line, you might see the remote-in-use icon on your phone screen: . This icon indicates that a co-worker is currently using the shared line. You can place and receive calls as usual on a shared line, even when the remote-in-use icon appears.

Sharing Call Information and Barging

Unless a co-workerwho shares your line has the Privacy feature enabled, you can see information on your phone screen about calls that your co-worker places and receives on the shared line. This information might include caller ID and call duration. Conversely, when you are using a shared line, information about your call is displayed on the co-worker’s phone screen.

When call information is visible in this way, you and co-workers can add yourselves to calls on the shared line using either the Barge or cBarge feature. Adding yourself to a call on a shared line is called barging. For more information about barging, see the “Adding Yourself to a Shared-Line Call” section on page 32.

Privacy

If you do not want co-workers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents co-workers from barging your calls. See the “Preventing Others from Viewing or Joining a Shared-Line Call” section on page 33.

Maximum Supported Calls on a Shared Line

The maximum number of calls that a shared line supports can vary by phone. Thus, at times you might not be able to make a new call on the shared line even if your co-worker can. For example, your phone supports a maximum of four calls on a shared line and your co-worker’s phone supports five calls on the same line. If there are four calls on the line, the NewCall softkey is unavailable to you but available to your co-worker.

Cisco IP Phone 7970 Series

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Contents Cisco IP Phone 7970 Series for Cisco CallManager Page Common Phone Tasks Button Icon Definitions Contents Using a Handset, Headset, and Speakerphone Accessing Your User Options Web Pages 78-15630-03 How to Use this Guide Getting StartedIf you want to Then Where to Find Additional Information Using and Cleaning the Touchscreen DisplayInstalling and Using Your Phone Safety and Performance InformationUsing an External Power Supply Power supply must be placed indoorsUsing External Devices with Your Cisco IP Phone Connecting Your Phone Headset Information Adjusting the FootstandAdjusting the Handset Rest Registering with TapsSubjective to the User Buttons and Hardware An Overview of Your Phone78-15630-03 Cisco IP Phone 7970 Series Touchscreen Features Call-Handling and Navigation Tips Understanding Lines vs. CallsUnderstanding Call and Line Icons Selecting Calls Going On-Hook and Off-HookTips Viewing and Switching Between CallsUsing Feature Menus Choosing Touchscreen ItemsTo choose a Touchscreen item Do this Understanding Feature Functionality and Availability Getting Help on Your PhoneEntering and Editing Text Placing a Call Basic Call HandlingPress AbbrDial PAB service or Fast Dial service exact names might vary Cisco IP Phone on the Web Answering a Call Or EndCall Using Hold and ResumeUsing Mute Ending a CallTransferring a Connected Call Forwarding Your Calls to Another Number Meet-Me Conference Calls Making Conference CallsTypes of Supported Conference Calls Standard Conference CallsStarting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Storing and Retrieving Parked Calls Advanced Call HandlingPicking Up a Redirected Call on Your Phone Understanding Shared Lines Using a Shared LineAdding Yourself to a Shared-Line Call Tracing Suspicious Calls Making and Receiving Secure Calls If you Then Prioritizing Critical CallsObtaining a Headset Using a Handset, Headset, and SpeakerphoneUsing AutoAnswer with a Headset or the Speakerphone Adjusting the Volume Customizing Phone SettingsCustomizing the Touchscreen Customizing Rings and Message IndicatorsAdd/Update Speed Dials from the main menu Setting Up Speed Dial FeaturesAccessing Voice Messages Using Voice Messaging, Call Logs, and DirectoriesMissed Calls, Placed Calls, or Received Calls. Each log can Using Call Logs and DirectoriesTips for Navigating the User Options Pages Accessing Your User Options Web PagesProcedure Logging In to the User Options Web PagesSubscribe Subscribing to Phone ServicesIf you Then For more information Understanding Additional Configuration OptionsDocument Customizing Your If you are asked to Then Troubleshooting Your PhoneUsing the Quality Reporting Tool Network Configuration and select the networkDuration of Hardware Warranty Cisco One-Year Limited Hardware Warranty TermsTo Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware78-15630-03 Index 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Taps 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Page USA
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