Cisco Systems 7970 Using Voice Messaging, Call Logs, and Directories, Accessing Voice Messages

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Using Voice Messaging, Call Logs, and Directories

This section describes how you can use feature buttons to access voice messages, call logs, and directories.

Accessing Voice Messages

Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it. For a general overview of voice message service features, refer to the table below.

If you want to...	Then...
Set up and personalize	Press	and follow the voice instructions. If a menu appears on your
your voice message	touchscreen, choose an appropriate menu item.
service

See if you have a new	Look at your phone for the following indicators:
voice message	• A steady red light on your handset. (This indicator can vary. See the

	“Customizing Rings and Message Indicators” section on page 39.)

•A flashing envelope icon and text message on your touchscreen.

Listen to your voice	Press	. Depending on your voice message service, doing so either
messages or access the	auto-dials the message service or provides a menu on your touchscreen.
voice messages menu

Send a call to your	Press iDivert. The iDivert feature automatically transfers a call (including
voice message system	a ringing or held call) to your voice message system. Callers will hear your
	voice message greeting and can leave you a message.

Cisco IP Phone 7970 Series

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Contents Cisco IP Phone 7970 Series for Cisco CallManager Page Common Phone Tasks Button Icon Definitions Contents Using a Handset, Headset, and Speakerphone Accessing Your User Options Web Pages 78-15630-03 Getting Started How to Use this GuideIf you want to Then Where to Find Additional Information Using and Cleaning the Touchscreen DisplayInstalling and Using Your Phone Safety and Performance InformationUsing an External Power Supply Power supply must be placed indoorsUsing External Devices with Your Cisco IP Phone Connecting Your Phone Adjusting the Handset Rest Adjusting the FootstandRegistering with Taps Headset InformationSubjective to the User Buttons and Hardware An Overview of Your Phone78-15630-03 Cisco IP Phone 7970 Series Touchscreen Features Understanding Lines vs. Calls Call-Handling and Navigation TipsUnderstanding Call and Line Icons Selecting Calls Going On-Hook and Off-HookTips Viewing and Switching Between CallsChoosing Touchscreen Items Using Feature MenusTo choose a Touchscreen item Do this Getting Help on Your Phone Understanding Feature Functionality and AvailabilityEntering and Editing Text Placing a Call Basic Call HandlingPress AbbrDial PAB service or Fast Dial service exact names might vary Cisco IP Phone on the Web Answering a Call Using Mute Using Hold and ResumeEnding a Call Or EndCallTransferring a Connected Call Forwarding Your Calls to Another Number Types of Supported Conference Calls Making Conference CallsStandard Conference Calls Meet-Me Conference CallsStarting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Storing and Retrieving Parked Calls Advanced Call HandlingPicking Up a Redirected Call on Your Phone Understanding Shared Lines Using a Shared LineAdding Yourself to a Shared-Line Call Tracing Suspicious Calls Making and Receiving Secure Calls If you Then Prioritizing Critical CallsObtaining a Headset Using a Handset, Headset, and SpeakerphoneUsing AutoAnswer with a Headset or the Speakerphone Adjusting the Volume Customizing Phone SettingsCustomizing the Touchscreen Customizing Rings and Message IndicatorsAdd/Update Speed Dials from the main menu Setting Up Speed Dial FeaturesAccessing Voice Messages Using Voice Messaging, Call Logs, and DirectoriesMissed Calls, Placed Calls, or Received Calls. Each log can Using Call Logs and DirectoriesProcedure Accessing Your User Options Web PagesLogging In to the User Options Web Pages Tips for Navigating the User Options PagesSubscribe Subscribing to Phone ServicesIf you Then For more information Understanding Additional Configuration OptionsDocument Customizing Your Using the Quality Reporting Tool Troubleshooting Your PhoneNetwork Configuration and select the network If you are asked to ThenDuration of Hardware Warranty Cisco One-Year Limited Hardware Warranty TermsTo Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware78-15630-03 Index 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Taps 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Page USA

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