Cisco Systems 7970 warranty Prioritizing Critical Calls, If you Then

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Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...	Then...

Want to choose a priority (precedence)	Contact your system administrator for a list of
level for an outgoing call	corresponding precedence numbers for calls.

Want to make a priority (precedence)	Enter the MLPP access number (provided by your system
call	administrator) followed by the phone number.

Hear a special ring (faster than usual)	You are receiving a priority (precedence) call. An MLPP icon
or special call waiting tone	on your phone screen indicates the priority level of the call.

Want to view priority level of a call	Look for an MLPP icon on your phone screen:
	Priority call
	Medium priority (immediate) call
	High priority (flash) call
	Highest priority (flash override) or Executive
	Override call
	Higher priority calls are displayed at the top of your call list.
	If you do not see an MLPP icon, the priority level of the call
	is normal (routine).

Want to accept a higher-priority call	Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting	You or the other party are receiving a call that must preempt
your call	the current call. Hang up immediately to allow the higher
	priority call to ring through.

Tips

•When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

•If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

Cisco IP Phone 7970 Series

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Contents Cisco IP Phone 7970 Series for Cisco CallManager Page Common Phone Tasks Button Icon Definitions Contents Using a Handset, Headset, and Speakerphone Accessing Your User Options Web Pages 78-15630-03 Getting Started How to Use this GuideIf you want to Then Where to Find Additional Information Using and Cleaning the Touchscreen DisplayInstalling and Using Your Phone Safety and Performance InformationUsing an External Power Supply Power supply must be placed indoorsUsing External Devices with Your Cisco IP Phone Connecting Your Phone Headset Information Adjusting the FootstandAdjusting the Handset Rest Registering with TapsSubjective to the User Buttons and Hardware An Overview of Your Phone78-15630-03 Cisco IP Phone 7970 Series Touchscreen Features Understanding Lines vs. Calls Call-Handling and Navigation TipsUnderstanding Call and Line Icons Selecting Calls Going On-Hook and Off-HookTips Viewing and Switching Between CallsChoosing Touchscreen Items Using Feature MenusTo choose a Touchscreen item Do this Getting Help on Your Phone Understanding Feature Functionality and AvailabilityEntering and Editing Text Placing a Call Basic Call HandlingPress AbbrDial PAB service or Fast Dial service exact names might vary Cisco IP Phone on the Web Answering a Call Or EndCall Using Hold and ResumeUsing Mute Ending a CallTransferring a Connected Call Forwarding Your Calls to Another Number Meet-Me Conference Calls Making Conference CallsTypes of Supported Conference Calls Standard Conference CallsStarting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Storing and Retrieving Parked Calls Advanced Call HandlingPicking Up a Redirected Call on Your Phone Understanding Shared Lines Using a Shared LineAdding Yourself to a Shared-Line Call Tracing Suspicious Calls Making and Receiving Secure Calls If you Then Prioritizing Critical CallsObtaining a Headset Using a Handset, Headset, and SpeakerphoneUsing AutoAnswer with a Headset or the Speakerphone Adjusting the Volume Customizing Phone SettingsCustomizing the Touchscreen Customizing Rings and Message IndicatorsAdd/Update Speed Dials from the main menu Setting Up Speed Dial FeaturesAccessing Voice Messages Using Voice Messaging, Call Logs, and DirectoriesMissed Calls, Placed Calls, or Received Calls. Each log can Using Call Logs and DirectoriesTips for Navigating the User Options Pages Accessing Your User Options Web PagesProcedure Logging In to the User Options Web PagesSubscribe Subscribing to Phone ServicesIf you Then For more information Understanding Additional Configuration OptionsDocument Customizing Your If you are asked to Then Troubleshooting Your PhoneUsing the Quality Reporting Tool Network Configuration and select the networkDuration of Hardware Warranty Cisco One-Year Limited Hardware Warranty TermsTo Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware78-15630-03 Index 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Taps 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Page USA

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