User Mailbox Configuration
User Mailboxes
Embedded voicemail creates a mailbox for each user on the IP Office system.
Calls are routed to the mailbox whenever the user's extension is busy or does not answer within the users allocated answer interval. This includes calls that are forwarded to another internal destination.
An individual user's mailbox can be configured either through the mailbox and system short codes (refer to the Embedded Voicemail User Guide) or by configuring the user settings in the IP Office Manager. For more information, see Mailbox Configuration.
∙Message Waiting Indication
If supported by the user's current extension, the user will receive message waiting indication whenever their mailbox contains new messages. The type of message waiting indication will depend on the telephone.
∙Mailbox Access
The standard default short code (*17) can be used to access an extensions associated user mailbox. Other methods of mailbox access can be configured.
∙Ringback
Embedded voicemail can be set to ring the user whenever they have new messages in their mailbox. This ringback is triggered the completion of a call at the user's extension. Ringback from a hunt group mailbox containing new messages may also occur if the user is configured to receive hunt group message waiting indication.
∙Voicemail On/Off
The sending of calls to the user's mailbox can be switched off. Note however that this does not stop other methods of leaving messages directly in the user's mailbox.
∙Access Code
An access code can be assigned to the mailbox. Anyone accessing the mailbox must first enter this code, followed by a # before they can collect messages. The access code can be reset by the user once they are in their mailbox.
∙Voicemail Reception
Setting a Voicemail Reception number for a user, allows callers leaving a message in their mailbox to dial *0 to be transferred to that number. If used this feature should be announced in the mailbox greeting prompt.
WARNING: Changing User Names
Mailboxes are created based on the unique user name within the IP Office configuration. Changing a user name will associate that user with a new mailbox. If it is necessary to change a user name, ensure that they have played and deleted all messages first. If a user name is changed without clearing the original mailbox, it will be necessary to create a short code based on the old user name in order to access the old mailbox.
Embedded Voicemail Installation Guide | Page 23 |
IP Office |