Avaya 15-601067 manual Hunt Group Mailbox Configuration, Hunt Group Mailboxes

Page 25

Hunt Group Mailbox Configuration

Hunt Group Mailboxes

Embedded voicemail creates a mailbox for each hunt group on the IP Office system. Calls are sent to the mailbox only when each available group member has been rung for the group's set ring time.

The group mailbox can be configured either through the mailbox (refer to the Embedded Voicemail User Guide) or through the hunt group settings in the IP office Manager. For more information, see Hunt Group Mailboxes.

Message Waiting Indication

By default there is no message waiting indication to any user for hunt group messages. Users must be configured individually. For more information, see Hunt Group Message Waiting Indication

Mailbox Access

By default there is no mailbox access to hunt group mailboxes to collect messages. Users assigned hunt group message waiting indication may also gain access depending on their phone type or if using IP Office Phone Manager. Otherwise an access short code must be created for the hunt group. For more information, see Hunt Group Mailbox Access

Ringback

Embedded voicemail can be set to ring the user whenever they have new messages in a hunt group mailbox for which they receive message waiting indication. This ringback is triggered the completion of a call at the user's extension.

Voicemail On/Off

The sending of calls to the group's mailbox can be switched off. Note however that this does not stop other methods of leaving messages directly in the mailbox.

Access Code

An access code can be assigned to the mailbox. Anyone accessing the mailbox must first enter this code, followed by a # before they can collect messages. The access code can be reset by the user once they are in the mailbox.

WARNING: Changing Hunt Group Names

Mailboxes are created based on the unique group name within the IP Office configuration. Changing a group name will associate that group with a new mailbox. If it is necessary to change a group name, ensure that they have played and deleted all messages first. If a group name is changed without clearing the original mailbox, it will be necessary to create a short code based on the old group name in order to access the old mailbox.

Embedded Voicemail Installation Guide

Page 25

IP Office

15-601067 Issue 4 (25 May 2006)

Image 25
Contents IP Office Issue 4 25 May IP Office Embedded Voicemail Installation GuideTable Of Contents Index About this Guide IntroductionEmbedded Voicemail Installation Guide Page Whats New in IP Office Supported Features Embedded Voicemail Mailbox Features∙ Snmp Disk Full Warning Embedded Voicemail System ComparisonLanguages Supported Major Features Not Supported ∙ User trusted source settingsUpgrading to IP Office ∙ Maximum Simultaneous ConnectionsOverview Installing Embedded VoicemailUser Mailboxes Setup Information∙ Maximum Record Time Users to receive group message waiting indication Hunt Group MailboxesTime∙ Profiles ∙Fallback Destination Auto Attendant SetupMenu Actions Install the Memory Expansion Card IP406 V2 InstallationSystem Configuration RequirementsChecking for Voice Compression Channels Small Office Embedded Voicemail InstallationTo configure an IP Office for embedded voicemail Configuring an IP Office for Embedded VoicemailSelect Immediately or When Free as the Reboot Mode From the Voicemail Type list select Embedded VoicemailUpgrading Prompts Upgrading Prompts Using a Memory Card ReaderPrompt Source and Destination Location ∙ IP Office Small Office Edition Compressed PromptsUpgrading Prompts Using Tftp File Transfer Click Filters and then Trace Options Monitoring Embedded Voicemail∙ On the Call tab, select Embedded Voicemail Embedded Voicemail Installation Guide User Mailboxes User Mailbox Configuration∙ Voicemail Code User Mailbox Configuration∙ Voicemail On ∙ Voicemail RingbackHunt Group Mailboxes Hunt Group Mailbox ConfigurationMessage Waiting Indication Hunt Group Mailbox ConfigurationClick the Source Numbers tab Short Code and DSS Key Access Hunt Group Mailbox AccessRemote Access Message Waiting IndicationEmbedded Voicemail Installation Guide Auto Attendant Overview Auto Attendant ConfigurationExample Auto Attendant Setup Page Using Phone Manager Using DSS KeysRouting Incoming Calls to an Auto Attendant Transferring Calls to an Auto AttendantUsing Short Codes Auto Attendant Remote AccessChanging Prompts and Prompt Short Codes Cascading Auto Attendants Embedded Voicemail Installation Guide Short Codes Miscellaneous∙ Voicemail Collect ∙ Voicemail On/Voicemail Off DSS Key Programming∙ Voicemail Ringback On/Off ∙ Auto Attendant∙ Voicemail Ringback On Using a Short Code Remote AccessUsing an Auto Attendant Using an Incoming Call RouteBacking Up Messages, Greetings and Prompts Backing Up and Restoring MessagesRestoring Messages, Greetings and Prompts Loading Other Files onto the Memory Card Configuring the File SourceIndex Embedded Voicemail Installation Guide Index Embedded Voicemail Installation Guide Small Office Embedded Voicemail Installation Guide Index AL7 1LZ