Avaya 15-601067 manual Remote Access, Using a Short Code, Using an Auto Attendant

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Embedded Voicemail Installation Guide

Remote Access

For this section, we define Remote Mailbox Access as:

Accessing a mailbox from an extension that does not match the mailbox number.

External caller access to voicemail to collect messages from a mailbox.

WARNING

Where remote access is setup for any mailbox, it is strongly recommended that a mailbox access code is set for every user and hunt group.

Using a Short Code

A short code using the Voicemail Collect feature but without a mailbox name specified in the Telephone Number field will trigger remote access.

An example is show below. This short code could be utilized by users on the system, as the destination in an Incoming Call Route or as the destination for a auto attendant option.

Using an Auto Attendant

A short code similar to the example above can be entered as the Destination for one of the auto attendant Normal Transfer key options. See Auto Attendant Remote Access.

Using an Incoming Call Route

The option Voicemail can be selected as the Destination and/or Night Service Destination of an Incoming Call Route.

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Embedded Voicemail Installation Guide

15-601067 Issue 4 (25 May 2006)

IP Office

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Contents IP Office Embedded Voicemail Installation Guide Issue 4 25 May IP OfficeTable Of Contents Index Introduction About this GuideEmbedded Voicemail Installation Guide Page Whats New in IP Office Embedded Voicemail Mailbox Features Supported Features∙ Snmp Disk Full Warning Embedded Voicemail System ComparisonMajor Features Not Supported ∙ User trusted source settings Languages SupportedUpgrading to IP Office ∙ Maximum Simultaneous ConnectionsInstalling Embedded Voicemail OverviewUser Mailboxes Setup Information∙ Maximum Record Time Hunt Group Mailboxes Users to receive group message waiting indication∙Fallback Destination Auto Attendant Setup Time∙ ProfilesMenu Actions IP406 V2 Installation Install the Memory Expansion CardSystem Configuration RequirementsSmall Office Embedded Voicemail Installation Checking for Voice Compression ChannelsConfiguring an IP Office for Embedded Voicemail To configure an IP Office for embedded voicemailSelect Immediately or When Free as the Reboot Mode From the Voicemail Type list select Embedded VoicemailUpgrading Prompts Using a Memory Card Reader Upgrading PromptsPrompt Source and Destination Location ∙ IP Office Small Office Edition Compressed PromptsUpgrading Prompts Using Tftp File Transfer Click Filters and then Trace Options Monitoring Embedded Voicemail∙ On the Call tab, select Embedded Voicemail Embedded Voicemail Installation Guide User Mailbox Configuration User MailboxesUser Mailbox Configuration ∙ Voicemail Code∙ Voicemail On ∙ Voicemail RingbackHunt Group Mailbox Configuration Hunt Group MailboxesMessage Waiting Indication Hunt Group Mailbox ConfigurationClick the Source Numbers tab Hunt Group Mailbox Access Short Code and DSS Key AccessRemote Access Message Waiting IndicationEmbedded Voicemail Installation Guide Auto Attendant Configuration Auto Attendant OverviewExample Auto Attendant Setup Page Using DSS Keys Using Phone ManagerRouting Incoming Calls to an Auto Attendant Transferring Calls to an Auto AttendantAuto Attendant Remote Access Using Short CodesChanging Prompts and Prompt Short Codes Cascading Auto Attendants Embedded Voicemail Installation Guide Short Codes Miscellaneous∙ Voicemail Collect DSS Key Programming ∙ Voicemail On/Voicemail Off∙ Voicemail Ringback On/Off ∙ Auto Attendant∙ Voicemail Ringback On Remote Access Using a Short CodeUsing an Auto Attendant Using an Incoming Call RouteBacking Up Messages, Greetings and Prompts Backing Up and Restoring MessagesRestoring Messages, Greetings and Prompts Configuring the File Source Loading Other Files onto the Memory CardIndex Embedded Voicemail Installation Guide Index Embedded Voicemail Installation Guide Small Office Embedded Voicemail Installation Guide Index AL7 1LZ