Avaya 2 manual Lan

Page 11

 

 

 

Contents

 

 

 

Inadequate or expired

Affected features are not

• From web administration, go

feature licensing

functioning, or are not

to the Feature Licensing

Note: Renaming the IR

functioning as expected.

screen (Configuration

 

 

Management > Feature

system may cause loss of

 

 

 

 

Licensing) to identify the

feature licensing.

 

 

 

 

features licensed for the

 

 

 

 

 

 

system.

 

 

 

• Contact your Avaya support

 

 

 

representative if you have

 

 

 

renamed the IR system or

 

 

 

to purchase more features, if

 

 

 

you require them.

 

 

 

Calls not terminating on the

Callers hear a fast busy signal.

• From web administration, go

IR system.

 

 

to Configuration

 

 

 

Management > System

 

 

 

Control.

 

 

 

• Stop and start the voice

 

 

 

system.

Poor communication or no

Possible effects include:

• Test the LAN connection.

communication with

• Response times for speech

See Checking LAN

required servers across the

communications on page 36

 

functions and data retrieval

LAN

 

for more information.

 

are slow, interrupted, or

 

 

• Work with your LAN

 

 

both.

 

• Speech functions and data

administrator as needed to

 

resolve the problem.

 

 

resident on servers are not

 

 

• Add additional proxy speech

 

 

accessible to voice

 

 

response applications.

servers or speech server

 

 

 

resources

Incorrect system

Degraded or non-functional

• From web administration, go

administration, such as

voice response services

to the Display Equipment

errors in channel

 

 

screen (Configuration

assignments, server

 

 

Management > Voice

assignments, and other

 

 

Equipment > Display

configuration information

 

 

Equipment) and check the

 

 

 

system settings.

 

 

 

• Make corrections as

 

 

 

needed.

Inadequate system

Poor response times, speech

Assess the load and reduce it, if

resources (memory, CPU,

breaks, load-related messages

necessary. Manage better the

disk)

and alarms, increased hold

performance of your system in

 

times and blocking of calls

the future.

 

 

 

 

Voice response application

•

Degraded or non-functional

Contact the vendor or internal

coding errors

 

voice response services

staff who develop your

 

•

Dropped calls

applications.

 

 

Issue 1.0 April 2006 11

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Requirements for successful operations Public switched telephone network PstnContents Avaya IR R2.0 TroubleshootingConnections and communications SwitchesVoice response applications Hardware malfunctions and failures Possible malfunctions and errorsIncorrect system administration System and LAN capacityPacket-based configurations Application errorsConnection and communication problems Circuit-based configurationsSpeech Identifying possible causes of problemsProblems Effects Actions LAN Troubleshooting procedure Reviewing the Display Equipment screen Using IR system eventsGathering information on a problem State Meaning Using Sun diagnostic testsMonitoring live operations Checking system historyUsing commands Troubleshooting based on observations― Enter display card all and press Enter Investigating operations problemsCall-handling problems Voice system not answeringAll calls dropped Calls droppedCalls dropped at initial prompt Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Touchtone not interpreted correctly Fax problemsTypical fax problems Poor audio quality on VoIP callsInterpreting negative fax values Locating fax errorsFax text or file not found Reviewing fax repair proceduresHost interaction problems Host sessions recover repeatedlyCalls to host dropped Speech and TTS problemsSpeech delayed or cut off No response for application with host interfaceAll ports Broken on speech server Cannot configure speech recognitionSpeech resource bad or non-configured Speech recognition rejecting many responses Speech response delayedSpeech server not running Speech not playing Speech recognition not workingMrcp connections and protocols Mrcp problemsChecking for errors Checking the server connectionParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardR2.0 Returning TTS resource state to Inserv Text-to-Speech problemsSelect Administrative Tools Select Component Services On the Tree tab, select Services Local System process problemsUnix commands failing or disk errors Execute Unix command failedChecking Oracle object size limits Database problemsChecking Jdbc operations Localhostlog.2004-05-07.txt Checking communicationsWord about the Tomcat server log Checking LAN communicationsTroubleshooting speech server disconnections Typical causes of LAN problemsResources for LAN troubleshooting Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsSpecify the IP time to live for multicast packets Pinging server connectionsMonitoring Ethernet packets Tracing LAN activitiesDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Sun Blade 150 cable connections Resolving a problem when the monitor does not displayChecking hardware Checking cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareChecking card and channel states Checking NMS card configurationCommands Functions Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Displaying data on VoIP cards Gathering data on card operationsDisplaying data on NMS cards Checking for hard disk drive failures Performing root cause failure analysisReplacing a failed hard disk drive Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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