Avaya 2 Checking communications, Word about the Tomcat server log, Checking LAN communications

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3. Redefine the database table storage, if necessary.

Note:

Contact your internal database administrator or your database vendor for help with this and other database tasks.

A word about the Tomcat server log

In Avaya IR Release 2.0, the Web Administration tool uses Tomcat as both the Web server and servlet engine. Tomcat periodically writes data to a log on the Avaya IR server.

Since the Tomcat server does not provide a method internally to delete old data, it continually adds to this data and will continue to do so unless cleaned up from time to time. We recommend that you check these log files on a regular basis and delete old data files when the size of the log file directory gets too large.

This file can be found at the following location:

/webadm/jakarta-tomcat-5.0.28/logs/localhost_log.<yyyy-mm-dd>.txt

where <yyyy-mm-dd>is the date of the last time time the log was written to. For example, if the last date the log was written to was May 7, 2004, then the name of the log file would be:

localhost_log.2004-05-07.txt

Checking communications

Because voice system functions may be reliant on servers, checking LAN communications is an important aspect of troubleshooting. You might need to work with your LAN administrator to completely investigate LAN problems.

Checking LAN communications

To support voice response operations, an Avaya IR system may communicate with remote servers that store databases, with proxy servers for Text-to-Speech and speech recognition, or both. Using servers outside the IR system provides flexibility and increased storage capacity.

However, problems with LANs and with servers can interrupt or stop access to required functions. Understanding how to check LAN communications helps you to identify the cause of voice response problems faster when servers are involved. If the VoIP feature is used, LAN operations are critical to transmitting calls. With VoIP, the goal of troubleshooting the

36 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Public switched telephone network Pstn ContentsAvaya IR R2.0 Troubleshooting Requirements for successful operationsSwitches Voice response applicationsConnections and communications Possible malfunctions and errors Incorrect system administrationSystem and LAN capacity Hardware malfunctions and failuresApplication errors Connection and communication problemsCircuit-based configurations Packet-based configurationsIdentifying possible causes of problems Problems Effects ActionsSpeech LAN Troubleshooting procedure Using IR system events Gathering information on a problemReviewing the Display Equipment screen Using Sun diagnostic tests Monitoring live operationsChecking system history State MeaningTroubleshooting based on observations Using commandsInvestigating operations problems Call-handling problemsVoice system not answering ― Enter display card all and press EnterCalls dropped Calls dropped at initial promptAll calls dropped Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Fax problems Typical fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesReviewing fax repair procedures Host interaction problemsHost sessions recover repeatedly Fax text or file not foundSpeech and TTS problems Speech delayed or cut offNo response for application with host interface Calls to host droppedCannot configure speech recognition Speech resource bad or non-configuredAll ports Broken on speech server Speech response delayed Speech server not runningSpeech recognition rejecting many responses Speech recognition not working Speech not playingMrcp problems Checking for errorsChecking the server connection Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsText-to-Speech problems Select Administrative Tools Select Component ServicesR2.0 Returning TTS resource state to Inserv System process problems Unix commands failing or disk errorsExecute Unix command failed On the Tree tab, select Services LocalDatabase problems Checking Jdbc operationsChecking Oracle object size limits Checking communications Word about the Tomcat server logChecking LAN communications Localhostlog.2004-05-07.txtTypical causes of LAN problems Resources for LAN troubleshootingTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsPinging server connections Monitoring Ethernet packetsTracing LAN activities Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Resolving a problem when the monitor does not display Checking hardwareChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALChecking NMS card configuration Commands FunctionsChecking card and channel states Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Gathering data on card operations Displaying data on NMS cardsDisplaying data on VoIP cards Performing root cause failure analysis Replacing a failed hard disk driveChecking for hard disk drive failures Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

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Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.
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