Avaya 2 manual Speech server not running, Speech response delayed

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Go to the Speech Recognition or DPR Configuration screen (Feature Packages > Speech and DPR Administration > Administration > Speech Proxy Administration > Speech Recognition Administration > Speech Recognition or DPR Configuration) and administer a server.

Speech server not running

For earlier releases of OSR, run the command swisvc -startto restart the speech server after every Avaya IR system re-start.

Starting with OSR 2.x, you can set OSR service to start automatically after every system restart. To do so, make the following change on the OSR 2.x server:

1.Locate and open the file c:\Program Files\SpeechWorks\OpenSpeechRecognizer\confg\SpeechWorks.cfg

2.Change the SWIsvcMonAutoRestart and SWIsvcMonAutoStart lines to be set to 1. Verify that the lines look like this:

―SWIsvcMonAutoRestart=1

―SWIsvcMonAutoStart=1

3.Save the SpeechWorks.cfg file.

Speech response delayed

Delays in speech response may be caused by:

•Inadequate IR system or LAN resources. Managing the performance of your IR system helps to prevent delays in speech response.

•Limited recognition resources in a speech recognition application. All remote application resources might be busy and not available for allocation to other calls. You must wait for resources to become available or increase the number of resources the system can use.

•Overloaded host communications. If interactions between the host and the IR system are too busy, the result may be delays in speech response.

•Mismatches between the anticipated number of digits in an ANI or DID pass and the actual number received (R2MFC protocol only). Use the nms command to specify the anticipated number of digits.

Speech recognition rejecting many responses

ScanSoft OSR 2.0 uses new confidence scores to obtain the recognition result. Some of the borderline utterances that would have been accepted in OSR 1.x might be rejected in OSR 2.0.

Try one of the following changes to increase the recognition rate:

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Contents Public switched telephone network PstnAvaya IR R2.0 Troubleshooting Requirements for successful operationsVoice response applications SwitchesConnections and communications Incorrect system administration Possible malfunctions and errorsSystem and LAN capacity Hardware malfunctions and failuresConnection and communication problems Application errorsCircuit-based configurations Packet-based configurationsProblems Effects Actions Identifying possible causes of problemsSpeech LAN Troubleshooting procedure Gathering information on a problem Using IR system eventsReviewing the Display Equipment screen Monitoring live operations Using Sun diagnostic testsChecking system history State MeaningUsing commands Troubleshooting based on observationsCall-handling problems Investigating operations problemsVoice system not answering ― Enter display card all and press EnterCalls dropped at initial prompt Calls droppedAll calls dropped Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Typical fax problems Fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyInterpreting negative fax values Locating fax errorsHost interaction problems Reviewing fax repair proceduresHost sessions recover repeatedly Fax text or file not foundSpeech delayed or cut off Speech and TTS problemsNo response for application with host interface Calls to host droppedSpeech resource bad or non-configured Cannot configure speech recognitionAll ports Broken on speech server Speech server not running Speech response delayedSpeech recognition rejecting many responses Speech not playing Speech recognition not workingChecking for errors Mrcp problemsChecking the server connection Mrcp connections and protocolsParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardSelect Administrative Tools Select Component Services Text-to-Speech problemsR2.0 Returning TTS resource state to Inserv Unix commands failing or disk errors System process problemsExecute Unix command failed On the Tree tab, select Services LocalChecking Jdbc operations Database problemsChecking Oracle object size limits Word about the Tomcat server log Checking communicationsChecking LAN communications Localhostlog.2004-05-07.txtResources for LAN troubleshooting Typical causes of LAN problemsTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsMonitoring Ethernet packets Pinging server connectionsTracing LAN activities Specify the IP time to live for multicast packetsDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Checking hardware Resolving a problem when the monitor does not displayChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareCommands Functions Checking NMS card configurationChecking card and channel states Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Displaying data on NMS cards Gathering data on card operationsDisplaying data on VoIP cards Replacing a failed hard disk drive Performing root cause failure analysisChecking for hard disk drive failures Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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