Avaya 2 manual Index

Page 61

Index

A

A word about the Tomcat server log • 36

Activating disk mirroring for a new hard disk drive • 57 All calls dropped • 17

All ports BROKEN on speech server • 24 Application errors • 9

Automatic Speech Recognition fails • 32

C

Call-handling problems • 16 Calls dropped • 17

Calls dropped at initial prompt • 17 Calls not transferred properly • 18 Calls to host dropped • 23

Cannot configure speech recognition • 24 Checking cable connections • 10, 43, 49, 50, 51 Checking card administration • 51

Checking card and channel states • 47 Checking communications • 36 Checking for errors • 27

Checking for hard disk drive failures • 54 Checking hardware • 43

Checking JDBC operations • 35

Checking LAN communications • 11, 31, 36 Checking NMS card configuration • 47, 51 Checking Oracle object size limits • 35 Checking system history • 14

Checking the server connection • 27

Checking the voice response application and system administration • 26

Connection and communication problems • 9 Connections and communications • 7

D

Database problems • 35

Detecting incorrect IP addresses (arp) • 41 Disabling disk mirroring • 58

Displaying data on NMS cards • 53 Displaying data on VoIP cards • 53 Displaying network statistics (netstat) • 41 Displaying packet route (traceroute) • 42

E

Erratic availability of MRCP speech resources • 30 Execute Unix command failed • 34

F

Fax problems • 20

Fax text or file not found • 22

G

Gathering data on card operations • 52, 53

Gathering information on a problem • 13

H

Hardware malfunctions and failures • 8

Host interaction problems • 16, 17, 22

Host sessions recover repeatedly • 22

I

Identifying possible causes of problems • 10 Incorrect system administration • 8 Inspecting the IR system platform • 50 Interpreting negative fax values • 21 Investigating operations problems • 16

L

Locating fax errors • 21

M

Monitoring Ethernet packets • 40 Monitoring live operations • 14 MRCP connections and protocols • 27 MRCP problems • 27

MRCP servers are frequently out of service • 30

N

No DTMF tones (WINK protocol) • 19

No response for application with host interface • 23

O

Overloading • 9

P

Performing root cause failure analysis • 48, 54 Pinging server connections • 40

Poor audio quality on VoIP calls • 20 Possible malfunctions and errors • 8

R

R2.0

Returning TTS resource state to INSERV • 33 Removing a failed hard disk drive • 55, 56 Removing and restoring cards • 52

Replacing a failed hard disk drive • 54 Requirements for successful operations • 6, 16 Resolving a problem when the monitor does not display •

43

Resources for LAN troubleshooting • 37

Issue 1.0 April 2006 61

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Contents Public switched telephone network PstnAvaya IR R2.0 Troubleshooting Requirements for successful operationsVoice response applications SwitchesConnections and communications Incorrect system administration Possible malfunctions and errorsSystem and LAN capacity Hardware malfunctions and failuresConnection and communication problems Application errorsCircuit-based configurations Packet-based configurationsProblems Effects Actions Identifying possible causes of problemsSpeech LAN Troubleshooting procedure Gathering information on a problem Using IR system eventsReviewing the Display Equipment screen Monitoring live operations Using Sun diagnostic testsChecking system history State MeaningUsing commands Troubleshooting based on observationsCall-handling problems Investigating operations problemsVoice system not answering ― Enter display card all and press EnterCalls dropped at initial prompt Calls droppedAll calls dropped Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Typical fax problems Fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyInterpreting negative fax values Locating fax errorsHost interaction problems Reviewing fax repair proceduresHost sessions recover repeatedly Fax text or file not foundSpeech delayed or cut off Speech and TTS problemsNo response for application with host interface Calls to host droppedSpeech resource bad or non-configured Cannot configure speech recognitionAll ports Broken on speech server Speech server not running Speech response delayedSpeech recognition rejecting many responses Speech not playing Speech recognition not workingChecking for errors Mrcp problemsChecking the server connection Mrcp connections and protocolsParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardSelect Administrative Tools Select Component Services Text-to-Speech problemsR2.0 Returning TTS resource state to Inserv Unix commands failing or disk errors System process problemsExecute Unix command failed On the Tree tab, select Services LocalChecking Jdbc operations Database problemsChecking Oracle object size limits Word about the Tomcat server log Checking communicationsChecking LAN communications Localhostlog.2004-05-07.txtResources for LAN troubleshooting Typical causes of LAN problemsTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsMonitoring Ethernet packets Pinging server connectionsTracing LAN activities Specify the IP time to live for multicast packetsDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Checking hardware Resolving a problem when the monitor does not displayChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareCommands Functions Checking NMS card configurationChecking card and channel states Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Displaying data on NMS cards Gathering data on card operationsDisplaying data on VoIP cards Replacing a failed hard disk drive Performing root cause failure analysisChecking for hard disk drive failures Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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