Avaya 2 manual Cannot configure speech recognition, All ports Broken on speech server

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Contents

1.Go to the Speech Resource Status screen (Features > Speech and DPR Administration > Display Status > Speech Resource Status), select a speech resource type from the drop-down list, and select Submit.

The configuration listing for the selected type of speech resource is displayed.

2.Review the speech resource listing to verify that the resource is administered and is in the in service (IN SERV) state.

3.Repeat the previous steps with all types of speech resources.

4.If no speech resource is administered, go to the Speech Recognition Configuration screen (Features > Speech and DPR Administration > Administration > Speech Recognition or DPR Configuration) and make the required entries to configure speech resources.

5.If speech resources are configured, but are not in the IN SERV (in service) state, verify that the speech server or servers and related connections are operating.

Cannot configure speech recognition

If the Speech Recognition Configuration option is not available on the Speech Proxy Administration screen, the Natural Language Speech Recognition packages are not installed. The AVsproxy and AVsrproxy packages are required for the Natural Language Speech Recognition feature. If WholeWord speech recognition is required (AVasr, AVwwasr), one or more of the language packages (AVwwau, AVwwbp, AVwwcf, AVwwcs, AVwwfr, AVwwgr, AVwwit, AVwwjn, AVwwms, AVwwnl, AVwwuk, Avwwus) are also needed. For SpeechWorks OpenSpeech Recognizer (OSR), AVosr204 is required.

All ports BROKEN on speech server

If all ports for a proxy speech server are in the BROKEN state when viewed either by recognition type or by server type, the speech recognition proxy is not able to connect to the specified server with the configured port.

To correct the problem:

1.Ensure that the speech recognition server is up and running.

See Troubleshooting speech server disconnections on page 37 for more information.

2.Run the netstat –acommand on the recognition server to verify that the recognition server is listening on the configured port.

Speech resource bad or non-configured

If you see the following system message when you try to display a speech configuration resource, there is no server administered for the specified recognition type.

Error: Bad or Non-configured Resource type

24 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Public switched telephone network Pstn ContentsAvaya IR R2.0 Troubleshooting Requirements for successful operationsSwitches Voice response applicationsConnections and communications Possible malfunctions and errors Incorrect system administrationSystem and LAN capacity Hardware malfunctions and failuresApplication errors Connection and communication problemsCircuit-based configurations Packet-based configurationsIdentifying possible causes of problems Problems Effects ActionsSpeech LAN Troubleshooting procedure Using IR system events Gathering information on a problemReviewing the Display Equipment screen Using Sun diagnostic tests Monitoring live operationsChecking system history State MeaningTroubleshooting based on observations Using commandsInvestigating operations problems Call-handling problemsVoice system not answering ― Enter display card all and press EnterCalls dropped Calls dropped at initial promptAll calls dropped Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Fax problems Typical fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesReviewing fax repair procedures Host interaction problemsHost sessions recover repeatedly Fax text or file not foundSpeech and TTS problems Speech delayed or cut offNo response for application with host interface Calls to host droppedCannot configure speech recognition Speech resource bad or non-configuredAll ports Broken on speech server Speech response delayed Speech server not runningSpeech recognition rejecting many responses Speech recognition not working Speech not playingMrcp problems Checking for errorsChecking the server connection Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsText-to-Speech problems Select Administrative Tools Select Component ServicesR2.0 Returning TTS resource state to Inserv System process problems Unix commands failing or disk errorsExecute Unix command failed On the Tree tab, select Services LocalDatabase problems Checking Jdbc operationsChecking Oracle object size limits Checking communications Word about the Tomcat server logChecking LAN communications Localhostlog.2004-05-07.txtTypical causes of LAN problems Resources for LAN troubleshootingTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsPinging server connections Monitoring Ethernet packetsTracing LAN activities Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Resolving a problem when the monitor does not display Checking hardwareChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALChecking NMS card configuration Commands FunctionsChecking card and channel states Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Gathering data on card operations Displaying data on NMS cardsDisplaying data on VoIP cards Performing root cause failure analysis Replacing a failed hard disk driveChecking for hard disk drive failures Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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