Avaya 2 manual Checking card administration

Page 51

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3.Check the connection for the BROKEN card or channel on the back of the IR system.

The card or channel should not have worked its way out of the connection. See Checking c on page 43able connections for more information.

4.If the connection is loose, re-seat it.

5.If you have reseated the connection, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to see if the card or channel is now in the INSERV state.

6.If the card is still not in service, verify that it is administered correctly. See Checking card administration on page 51 for more information.

Checking card administration

If a card is present in the slot and securely connected, the next step is to check the IR system administration settings for the card.

To check administration settings:

1.Check configuration settings for the BROKEN card:

―For the NMS digital interface card, go to the Display Digital Interface Card screen (Configuration Management > Switch Interfaces > > Digital Interfaces Protocols > Display Parameters > Display Digital Interface Card) to view the card parameters.

―For the VoIP card, go to the Display VoIP Parameters screen (Configuration Management > Switch Interfaces > Voiceover IP > Display Parameters > Display VoIP Parameters) to view card parameters.

Configuration settings should match the type of card installed. VoIP cards should be enabled.

2.If the card is configured incorrectly, make the required corrections:

―For the NMS card, go to the Change Card screen for the appropriate type of digital interface (Configuration Management > Switch Interfaces > Digital Interfaces > Digital Interfaces Protocols > Change Parameters > Change Card - Digital Interfaces), and choose subsequent screens based on card type.

See Checking NMS card configuration on page 47 for useful commands related to NMS cards.

―For the VoIP card, go to the Change VoIP Card screen (Configuration Management > Switch Interfaces > Voiceover IP > Change Parameters > Change VoIP Parameters > Change VoIP Card) and change parameters.

3.If you have corrected the card configuration, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to verify the card state.

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Requirements for successful operations Public switched telephone network PstnContents Avaya IR R2.0 TroubleshootingSwitches Voice response applicationsConnections and communications Hardware malfunctions and failures Possible malfunctions and errorsIncorrect system administration System and LAN capacityPacket-based configurations Application errorsConnection and communication problems Circuit-based configurationsIdentifying possible causes of problems Problems Effects ActionsSpeech LAN Troubleshooting procedure Using IR system events Gathering information on a problemReviewing the Display Equipment screen State Meaning Using Sun diagnostic testsMonitoring live operations Checking system historyUsing commands Troubleshooting based on observations― Enter display card all and press Enter Investigating operations problemsCall-handling problems Voice system not answeringCalls dropped Calls dropped at initial promptAll calls dropped Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Touchtone not interpreted correctly Fax problemsTypical fax problems Poor audio quality on VoIP callsInterpreting negative fax values Locating fax errorsFax text or file not found Reviewing fax repair proceduresHost interaction problems Host sessions recover repeatedlyCalls to host dropped Speech and TTS problemsSpeech delayed or cut off No response for application with host interfaceCannot configure speech recognition Speech resource bad or non-configuredAll ports Broken on speech server Speech response delayed Speech server not runningSpeech recognition rejecting many responses Speech not playing Speech recognition not workingMrcp connections and protocols Mrcp problemsChecking for errors Checking the server connectionParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardText-to-Speech problems Select Administrative Tools Select Component ServicesR2.0 Returning TTS resource state to Inserv On the Tree tab, select Services Local System process problemsUnix commands failing or disk errors Execute Unix command failedDatabase problems Checking Jdbc operationsChecking Oracle object size limits Localhostlog.2004-05-07.txt Checking communicationsWord about the Tomcat server log Checking LAN communicationsTypical causes of LAN problems Resources for LAN troubleshootingTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsSpecify the IP time to live for multicast packets Pinging server connectionsMonitoring Ethernet packets Tracing LAN activitiesDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Sun Blade 150 cable connections Resolving a problem when the monitor does not displayChecking hardware Checking cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareChecking NMS card configuration Commands FunctionsChecking card and channel states Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Gathering data on card operations Displaying data on NMS cardsDisplaying data on VoIP cards Performing root cause failure analysis Replacing a failed hard disk driveChecking for hard disk drive failures Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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