Avaya 2 manual Contents Label Function and troubleshooting considerations

Page 44

Contents

Label

Function and troubleshooting considerations

1

Power connector - Cable provides power to the IR system. Disconnection from the

 

plug results in loss of power and function.

 

 

2

PCI card slots - Cables connect NMS cards to the MultiVantage (DEFINITY) system

 

or to digital telephony lines. Problems here may interfere with receiving and

 

handling calls.

 

 

3

USB connectors (four) - Two of these connectors are reserved for the keyboard and

 

mouse that are part of the country kit. If a keyboard is not connected, and the IR

 

system is rebooted, you might not be able to log into the IR system. Your

 

organization might use the remaining USB connectors for other purposes.

4

Twisted-pair Ethernet connector - Cable connects the IR system to the LAN.

 

Problems here may interfere with access to voice response applications,

 

databases, proxy speech servers, and other IR system components that reside on

 

servers on the LAN. If VoIP is in use, a loose connection here may cause problems

 

with call processing.

 

 

5

IEEE 1394 (Fireware) connectors (two).

 

 

6

VGA video connector - The cable connects the video monitor to the IR system.

 

Problems here may cause the video monitor to appear blank, even though the IR

 

system is still processing calls.

7

Parallel connector

 

 

8

Serial connector (RS-232) - The cable connects the IR system to the external

 

modem, which controls dial-up access to the system for Avaya support technicians.

 

Problems here might mean that Avaya support technicians are unable to access the

 

IR system for troubleshooting purposes.

 

 

9

Audio module connectors

 

 

44 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Public switched telephone network Pstn ContentsAvaya IR R2.0 Troubleshooting Requirements for successful operationsConnections and communications SwitchesVoice response applications Possible malfunctions and errors Incorrect system administrationSystem and LAN capacity Hardware malfunctions and failuresApplication errors Connection and communication problemsCircuit-based configurations Packet-based configurationsSpeech Identifying possible causes of problemsProblems Effects Actions LAN Troubleshooting procedure Reviewing the Display Equipment screen Using IR system eventsGathering information on a problem Using Sun diagnostic tests Monitoring live operationsChecking system history State MeaningTroubleshooting based on observations Using commandsInvestigating operations problems Call-handling problemsVoice system not answering ― Enter display card all and press EnterAll calls dropped Calls droppedCalls dropped at initial prompt Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Fax problems Typical fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesReviewing fax repair procedures Host interaction problemsHost sessions recover repeatedly Fax text or file not foundSpeech and TTS problems Speech delayed or cut offNo response for application with host interface Calls to host droppedAll ports Broken on speech server Cannot configure speech recognitionSpeech resource bad or non-configured Speech recognition rejecting many responses Speech response delayedSpeech server not running Speech recognition not working Speech not playingMrcp problems Checking for errorsChecking the server connection Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsR2.0 Returning TTS resource state to Inserv Text-to-Speech problemsSelect Administrative Tools Select Component Services System process problems Unix commands failing or disk errorsExecute Unix command failed On the Tree tab, select Services LocalChecking Oracle object size limits Database problemsChecking Jdbc operations Checking communications Word about the Tomcat server logChecking LAN communications Localhostlog.2004-05-07.txtTroubleshooting speech server disconnections Typical causes of LAN problemsResources for LAN troubleshooting Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsPinging server connections Monitoring Ethernet packetsTracing LAN activities Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Resolving a problem when the monitor does not display Checking hardwareChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALChecking card and channel states Checking NMS card configurationCommands Functions Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Displaying data on VoIP cards Gathering data on card operationsDisplaying data on NMS cards Checking for hard disk drive failures Performing root cause failure analysisReplacing a failed hard disk drive Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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