Avaya 2 manual Calls not transferred properly, Voipcallforcecleared

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Look for messages that occurred just before and at the time when calls began dropping. If calls are handled by VoIP, look for the messages VOIP_DISABLED_CALL_PROC or

VOIP_CALL_FORCE_CLEARED.

2.Type who -rpband press Enter to display a log of system processes.

3.Search for different time stamps on the processes.

A recent date different from most of the others may indicate that the process respawned.

4.If you find different time stamps, record the situation that caused the problem and take steps to correct it.

Calls not transferred properly

A transfer may fail simply because the number receiving the call is busy. However, if there are repeated problems with transfer operations, the cause may be:

•Digits are being dialed incorrectly.

•The switch does does not support transfer operations.

•There are mismatches between the anticipated number of digits in an ANI or DID pass and the actual number received. (This situation applies to the R2MFC protocol only.)

To resolve the problem:

1.Ensure that digits are being dialed correctly:

a)Type sysmon and press Enter to observe system operations.

b)Observe transfer operations to determine if the correct digits are being dialed.

c)If the wrong digits are being dialed, make the required correction in the voice response application.

2.If the correct digits are being dialed, verify that the transfer number is valid and that the switch supports transfer operations.

3.If the R2MFC protocol is in use, try to match the anticipated number of digits in an ANI or DID pass and the actual number received:

a)Type sysmon and press Enter to observe system operations.

b)Observe transfer operations to determine the number of digits passed in ANI and DID operations.

c)Use the nms command to specify the correct number of digits.

Note:

It might not be possible to specify the correct number of digits for each call instance.

18 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Avaya IR R2.0 Troubleshooting Public switched telephone network PstnContents Requirements for successful operationsSwitches Voice response applicationsConnections and communications System and LAN capacity Possible malfunctions and errorsIncorrect system administration Hardware malfunctions and failuresCircuit-based configurations Application errorsConnection and communication problems Packet-based configurationsIdentifying possible causes of problems Problems Effects ActionsSpeech LAN Troubleshooting procedure Using IR system events Gathering information on a problemReviewing the Display Equipment screen Checking system history Using Sun diagnostic testsMonitoring live operations State MeaningTroubleshooting based on observations Using commandsVoice system not answering Investigating operations problemsCall-handling problems ― Enter display card all and press EnterCalls dropped Calls dropped at initial promptAll calls dropped Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Poor audio quality on VoIP calls Fax problemsTypical fax problems Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesHost sessions recover repeatedly Reviewing fax repair proceduresHost interaction problems Fax text or file not foundNo response for application with host interface Speech and TTS problemsSpeech delayed or cut off Calls to host droppedCannot configure speech recognition Speech resource bad or non-configuredAll ports Broken on speech server Speech response delayed Speech server not runningSpeech recognition rejecting many responses Speech recognition not working Speech not playingChecking the server connection Mrcp problemsChecking for errors Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsText-to-Speech problems Select Administrative Tools Select Component ServicesR2.0 Returning TTS resource state to Inserv Execute Unix command failed System process problemsUnix commands failing or disk errors On the Tree tab, select Services LocalDatabase problems Checking Jdbc operationsChecking Oracle object size limits Checking LAN communications Checking communicationsWord about the Tomcat server log Localhostlog.2004-05-07.txtTypical causes of LAN problems Resources for LAN troubleshootingTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsTracing LAN activities Pinging server connectionsMonitoring Ethernet packets Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Checking cable connections Resolving a problem when the monitor does not displayChecking hardware Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALChecking NMS card configuration Commands FunctionsChecking card and channel states Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Gathering data on card operations Displaying data on NMS cardsDisplaying data on VoIP cards Performing root cause failure analysis Replacing a failed hard disk driveChecking for hard disk drive failures Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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