Avaya 2 Reviewing fax repair procedures, Fax text or file not found, Host interaction problems

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Subprog to sbFaxHpr failed (internal).

 

 

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IRAPI call failed (internal).

 

 

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Wrong subprog message was received (internal).

 

 

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Max. sbFaxHpr instances was reached (internal).

 

 

Reviewing fax repair procedures

When problems arise with fax operations, the Message Log Report screen might display various events related to fax operations. The Explain text and help topics for these events include suggested repair procedures. If you see fax events in the Message Log Report screen, review the related repair procedures to determine your course of action.

Fax text or file not found

Take action depending on whether the problem occurred in transmission or receipt of the fax:

•Request to transmit a fax file to the caller failed: Verify, using either the Fax Loading and Printing screen or the full path specified in the voice response application, that the file exists.

•Caller did not receive the fax: Consider manually transmitting the fax message to the caller by using the delivery number contained in the error message.

Host interaction problems

This section contains very basic information on problems that might occur when a IR system interacts with a host system. Most often, you will work with the vendor of your host system to resolve these issues.

Host sessions recover repeatedly

To resolve the problem:

1.Go to the Message Log Report screen (Reports > Message Log Report) and check for messages related to the trouble.

Alarms related to host interaction begin with the letters HOST, and range in severity from minor to critical.

2.Verify that a Transaction Base screen has been specified.

3.Verify that the Login and Recovery sequences both keep the host session at a Transaction Base screen.

22 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Avaya IR R2.0 Troubleshooting Public switched telephone network PstnContents Requirements for successful operationsVoice response applications SwitchesConnections and communications System and LAN capacity Possible malfunctions and errorsIncorrect system administration Hardware malfunctions and failuresCircuit-based configurations Application errorsConnection and communication problems Packet-based configurationsProblems Effects Actions Identifying possible causes of problemsSpeech LAN Troubleshooting procedure Gathering information on a problem Using IR system eventsReviewing the Display Equipment screen Checking system history Using Sun diagnostic testsMonitoring live operations State MeaningTroubleshooting based on observations Using commandsVoice system not answering Investigating operations problemsCall-handling problems ― Enter display card all and press EnterCalls dropped at initial prompt Calls droppedAll calls dropped Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Poor audio quality on VoIP calls Fax problemsTypical fax problems Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesHost sessions recover repeatedly Reviewing fax repair proceduresHost interaction problems Fax text or file not foundNo response for application with host interface Speech and TTS problemsSpeech delayed or cut off Calls to host droppedSpeech resource bad or non-configured Cannot configure speech recognitionAll ports Broken on speech server Speech server not running Speech response delayedSpeech recognition rejecting many responses Speech recognition not working Speech not playingChecking the server connection Mrcp problemsChecking for errors Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsSelect Administrative Tools Select Component Services Text-to-Speech problemsR2.0 Returning TTS resource state to Inserv Execute Unix command failed System process problemsUnix commands failing or disk errors On the Tree tab, select Services LocalChecking Jdbc operations Database problemsChecking Oracle object size limits Checking LAN communications Checking communicationsWord about the Tomcat server log Localhostlog.2004-05-07.txtResources for LAN troubleshooting Typical causes of LAN problemsTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsTracing LAN activities Pinging server connectionsMonitoring Ethernet packets Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Checking cable connections Resolving a problem when the monitor does not displayChecking hardware Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALCommands Functions Checking NMS card configurationChecking card and channel states Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Displaying data on NMS cards Gathering data on card operationsDisplaying data on VoIP cards Replacing a failed hard disk drive Performing root cause failure analysisChecking for hard disk drive failures Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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