Avaya manual Text-to-Speech problems, R2.0 Returning TTS resource state to Inserv

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Contents

Text-to-Speech problems

This section describes how to find and resolve problems related to the Text-to-Speech (TTS) feature.

Speechify or RealSpeak TTS port state stays INSERV when LAN is down

The SpeechWorks Speechify or RealSpeak proxy software on the Avaya IR system does not detect when the LAN connection to the speech server is inactive and leaves the TTS port state as INSERV. As a result, callers hear silence, since the port on the IR system is still in service. The caller must hang up to terminate the call, even if the LAN connection comes back up. When the LAN connection is active again, the proxy software resets the port state so that new calls can be handled properly.

R2.0: Returning TTS resource state to INSERV

If connectivity with RealSpeak, Speechify, or SAPI-compliant Text-to-Speech (TTS) servers has been interrupted, you may need to set the resource state to INSERV to resume TTS services.

To set the resource state to INSERV:

1.At the IR system command prompt, enter sproxyadm -r TTSx -dto show the resource state.

For more information about the sproxyadm command, see sproxyadm command.

2.If the resource state is FOOS, BROKEN, or INSERV, enter sproxyadm -r TTSx -f INSERV to change the resource state to INSERV.

3.Repeat Step 1 to check the resource state.

4.If the resource state does not change to INSERV, you must restart the TTS service on the Windows NT server and repeat Steps 1 through 3 above.

5.For a Speechify or RealSpeak engine, if the resource state does not change to INSERV, follow instructions in the Speechify or RealSpeak documentation to restart the TTS service, then repeat Steps 1 through 3 above.

6.For a SAPI TTS engine, if the resource state does not change to INSERV, use the following steps to restart the Windows NT TTS service, then repeat Steps 1 through 3 above.

a)On the Windows NT server, open the Control Panel window (Start > Settings > Control Panel).

b)Select Administrative Tools.

c)Select Component Services.

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Contents Public switched telephone network PstnAvaya IR R2.0 Troubleshooting Requirements for successful operationsSwitches Voice response applicationsConnections and communications Incorrect system administration Possible malfunctions and errorsSystem and LAN capacity Hardware malfunctions and failuresConnection and communication problems Application errorsCircuit-based configurations Packet-based configurationsIdentifying possible causes of problems Problems Effects ActionsSpeech LAN Troubleshooting procedure Using IR system events Gathering information on a problemReviewing the Display Equipment screen Monitoring live operations Using Sun diagnostic testsChecking system history State MeaningUsing commands Troubleshooting based on observationsCall-handling problems Investigating operations problemsVoice system not answering ― Enter display card all and press EnterCalls dropped Calls dropped at initial promptAll calls dropped Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Typical fax problems Fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyInterpreting negative fax values Locating fax errorsHost interaction problems Reviewing fax repair proceduresHost sessions recover repeatedly Fax text or file not foundSpeech delayed or cut off Speech and TTS problemsNo response for application with host interface Calls to host droppedCannot configure speech recognition Speech resource bad or non-configuredAll ports Broken on speech server Speech response delayed Speech server not runningSpeech recognition rejecting many responses Speech not playing Speech recognition not workingChecking for errors Mrcp problemsChecking the server connection Mrcp connections and protocolsParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardText-to-Speech problems Select Administrative Tools Select Component ServicesR2.0 Returning TTS resource state to Inserv Unix commands failing or disk errors System process problemsExecute Unix command failed On the Tree tab, select Services LocalDatabase problems Checking Jdbc operationsChecking Oracle object size limits Word about the Tomcat server log Checking communicationsChecking LAN communications Localhostlog.2004-05-07.txtTypical causes of LAN problems Resources for LAN troubleshootingTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsMonitoring Ethernet packets Pinging server connectionsTracing LAN activities Specify the IP time to live for multicast packetsDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Checking hardware Resolving a problem when the monitor does not displayChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareChecking NMS card configuration Commands FunctionsChecking card and channel states Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Gathering data on card operations Displaying data on NMS cardsDisplaying data on VoIP cards Performing root cause failure analysis Replacing a failed hard disk driveChecking for hard disk drive failures Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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