Avaya 2 manual Example, True

Page 29

Contents

RTSPNoActivityTimeout

The number of seconds Avaya IR will wait for a

15

 

response from an MRCP server before sending a

 

 

DESCRIBE message as a test of the connection.

 

 

If a second timeout interval elapses with no

 

 

response, Avaya IR decides that the server or the

 

 

connection is out of service. It then places the

 

 

server into the maintenance state called FOOS

 

 

(facility out-of-service), logs the event, and raises

 

 

an alarm.

 

 

Reducing this interval will improve the speed at

 

 

which lost connections are detected, but it will also

 

 

increase the messaging overhead between Avaya

 

 

IR and the servers.

 

 

MRCP servers may use a similar approach to

 

 

monitoring connectivity. If so, make sure that the

 

 

interval set on Avaya IR s not higher than what is

 

 

set on the server. If the interval on Avaya IR is

 

 

inadvertently set higher than on the server, the

 

 

server may erroneously assume that its connection

 

 

to Avaya IR has failed when, in fact, it has not.

 

ResponseTimer

The number of seconds that an Avaya IR

5

 

application will wait for a response from an MRCP

 

 

server providing ASR or TTS support.

 

 

Example:

 

 

When applications attempt to allocate a speech

 

 

processing resource, a SETUP message is sent to

 

 

the server that provides that support and this timer

 

 

starts. If Avaya IR receives no response to the

 

 

SETUP request within the specified interval, the

 

 

application is told that the allocation failed.

 

PerPortConnection

A setting that indicates whether the MRCP

TRUE

 

implementation uses port 554 for a single

 

 

connection for signaling or for multiple, per-port

 

 

connections.

 

 

If TRUE, multiple, per-port connections are used

 

 

for signaling. (This is required in Avaya IR release

 

 

1.2.1 and release 1.3? if the MRCP server is an

 

 

IBM WVS.)

 

 

If FALSE, a single connection is used for signaling.

 

 

 

 

Issue 1.0 April 2006 29

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Contents Public switched telephone network PstnAvaya IR R2.0 Troubleshooting Requirements for successful operationsConnections and communications SwitchesVoice response applications Incorrect system administration Possible malfunctions and errorsSystem and LAN capacity Hardware malfunctions and failuresConnection and communication problems Application errorsCircuit-based configurations Packet-based configurationsSpeech Identifying possible causes of problemsProblems Effects Actions LAN Troubleshooting procedure Reviewing the Display Equipment screen Using IR system eventsGathering information on a problem Monitoring live operations Using Sun diagnostic testsChecking system history State MeaningUsing commands Troubleshooting based on observationsCall-handling problems Investigating operations problemsVoice system not answering ― Enter display card all and press EnterAll calls dropped Calls droppedCalls dropped at initial prompt Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Typical fax problems Fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyInterpreting negative fax values Locating fax errorsHost interaction problems Reviewing fax repair proceduresHost sessions recover repeatedly Fax text or file not foundSpeech delayed or cut off Speech and TTS problemsNo response for application with host interface Calls to host droppedAll ports Broken on speech server Cannot configure speech recognitionSpeech resource bad or non-configured Speech recognition rejecting many responses Speech response delayedSpeech server not running Speech not playing Speech recognition not workingChecking for errors Mrcp problemsChecking the server connection Mrcp connections and protocolsParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardR2.0 Returning TTS resource state to Inserv Text-to-Speech problemsSelect Administrative Tools Select Component Services Unix commands failing or disk errors System process problemsExecute Unix command failed On the Tree tab, select Services LocalChecking Oracle object size limits Database problemsChecking Jdbc operations Word about the Tomcat server log Checking communicationsChecking LAN communications Localhostlog.2004-05-07.txtTroubleshooting speech server disconnections Typical causes of LAN problemsResources for LAN troubleshooting Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsMonitoring Ethernet packets Pinging server connectionsTracing LAN activities Specify the IP time to live for multicast packetsDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Checking hardware Resolving a problem when the monitor does not displayChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareChecking card and channel states Checking NMS card configurationCommands Functions Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Displaying data on VoIP cards Gathering data on card operationsDisplaying data on NMS cards Checking for hard disk drive failures Performing root cause failure analysisReplacing a failed hard disk drive Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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