Avaya 2 manual Troubleshooting database server disconnections

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a)Go to the appropriate proxy configuration screen and make the required corrections.

To correct speech recognition configuration errors, go to the Speech Recognition or DPR Configuration screen (Feature Packages > Speech and DPR Administration > Administration > Speech Proxy Administration > Speech Recognition or DPR Configuration).

To correct text-to-speech configuration errors, go to the Text-to-Speech Configuration screen (Feature Packages > Speech and DPR Administration > Administration > Text- to-Speech Configuration).

b)Return to the Speech Server Status screen to see if the server status is in service (INSERV).

5.If the server status is not INSERV, go to the Solaris operating system and execute the ping command to test the connection.

6.If the ping command fails, take the following actions:

a)Verify that the LAN cables are correctly connected between the Avaya IR, the server, and the LAN hub (where applicable).

b)Make sure that the voice response application is referring to the correct server.

c)Contact your LAN administrator to determine whether there are problems with the server or with network connections.

7.If no network problems exist, check license administration on the remote server to ensure that the maximum number of licenses has not been exceeded.

8.If the server remains disconnected, contact your Avaya technical support representative for assistance.

Troubleshooting database server disconnections

To investigate the problem:

1.Go to the JDBC Administration screen (Configuration Management > JDBC Administration) to check server status and settings.

2.Select the database data interface process (DIP) that interacts with the server in question. The system displays the JDBC Administration - Edit screen.

3.Check the DIP settings, particularly those for ports, hostname and DB name, and make any required corrections.

If multiple DIPs interact with the server, you must check them separately.

4.Click Test to check communications between the Avaya IR system and the database server.

38 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Avaya IR R2.0 Troubleshooting Public switched telephone network PstnContents Requirements for successful operationsConnections and communications SwitchesVoice response applications System and LAN capacity Possible malfunctions and errorsIncorrect system administration Hardware malfunctions and failuresCircuit-based configurations Application errorsConnection and communication problems Packet-based configurationsSpeech Identifying possible causes of problemsProblems Effects Actions LAN Troubleshooting procedure Reviewing the Display Equipment screen Using IR system eventsGathering information on a problem Checking system history Using Sun diagnostic testsMonitoring live operations State MeaningTroubleshooting based on observations Using commandsVoice system not answering Investigating operations problemsCall-handling problems ― Enter display card all and press EnterAll calls dropped Calls droppedCalls dropped at initial prompt Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Poor audio quality on VoIP calls Fax problemsTypical fax problems Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesHost sessions recover repeatedly Reviewing fax repair proceduresHost interaction problems Fax text or file not foundNo response for application with host interface Speech and TTS problemsSpeech delayed or cut off Calls to host droppedAll ports Broken on speech server Cannot configure speech recognitionSpeech resource bad or non-configured Speech recognition rejecting many responses Speech response delayedSpeech server not running Speech recognition not working Speech not playingChecking the server connection Mrcp problemsChecking for errors Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsR2.0 Returning TTS resource state to Inserv Text-to-Speech problemsSelect Administrative Tools Select Component Services Execute Unix command failed System process problemsUnix commands failing or disk errors On the Tree tab, select Services LocalChecking Oracle object size limits Database problemsChecking Jdbc operations Checking LAN communications Checking communicationsWord about the Tomcat server log Localhostlog.2004-05-07.txtTroubleshooting speech server disconnections Typical causes of LAN problemsResources for LAN troubleshooting Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsTracing LAN activities Pinging server connectionsMonitoring Ethernet packets Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Checking cable connections Resolving a problem when the monitor does not displayChecking hardware Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALChecking card and channel states Checking NMS card configurationCommands Functions Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Displaying data on VoIP cards Gathering data on card operationsDisplaying data on NMS cards Checking for hard disk drive failures Performing root cause failure analysisReplacing a failed hard disk drive Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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