Avaya 2 manual Restoring Manoos cards and channels

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Contents

Performing root cause failure analysis

The Sun OpenBoot Diagnostics system performs root cause failure analysis on various IR devices by testing internal registers, confirming subsystem integrity, and verifying device functionality. Refer to the service manual for your platform:

•Sun Blade 150 Service Manual

•Sun Fire 280R Server Service Manual

These documents are available in Avaya IR System Help (under "Print documents") or from the Sun Web site (http://www.sun.com).

Restoring cards and channels

Channels and voice operations cards on the IR system can go out of service for a variety of reasons. When that happens, following the procedures presented in this section may restore channels, NMS cards, or VOIP cards to service. Most out-of-service conditions are the result of administration errors or intermittent problems, rather than actual hardware failures. By taking the time to troubleshoot, you may be able to resolve the problem yourself.

When you troubleshoot problems with cards and channels, bear in mind that as long as even one channel on a card is operating, the card will be in the in service (INSERV) state. If a card is out of service, all channels connected to the card are not operating.

Restoring MANOOS cards and channels

The MANOOS (manually out of service) state is the result of one of the following events:

•A user requested that the card or channel be taken out of service.

•An internal error put the card or channel in this state to allow for an attempted recovery. To restore a channel or card in the MANOOS state:

1. Type restore channel channel # or restore card card# and press Enter.

channel # and card # represent the number of card or channel you want to restore.

2.Go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to determine if the card or channel has returned to the INSERV state.

The card of channel may remain in the MANOOS state or go to another out-of-service state.

3.If the card or channel has not returned to the INSERV state, contact your Avaya support representative.

48 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Public switched telephone network Pstn ContentsAvaya IR R2.0 Troubleshooting Requirements for successful operationsSwitches Voice response applicationsConnections and communications Possible malfunctions and errors Incorrect system administrationSystem and LAN capacity Hardware malfunctions and failuresApplication errors Connection and communication problemsCircuit-based configurations Packet-based configurationsIdentifying possible causes of problems Problems Effects ActionsSpeech LAN Troubleshooting procedure Using IR system events Gathering information on a problemReviewing the Display Equipment screen Using Sun diagnostic tests Monitoring live operationsChecking system history State MeaningTroubleshooting based on observations Using commandsInvestigating operations problems Call-handling problemsVoice system not answering ― Enter display card all and press EnterCalls dropped Calls dropped at initial promptAll calls dropped Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Fax problems Typical fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesReviewing fax repair procedures Host interaction problemsHost sessions recover repeatedly Fax text or file not foundSpeech and TTS problems Speech delayed or cut offNo response for application with host interface Calls to host droppedCannot configure speech recognition Speech resource bad or non-configuredAll ports Broken on speech server Speech response delayed Speech server not runningSpeech recognition rejecting many responses Speech recognition not working Speech not playingMrcp problems Checking for errorsChecking the server connection Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsText-to-Speech problems Select Administrative Tools Select Component ServicesR2.0 Returning TTS resource state to Inserv System process problems Unix commands failing or disk errorsExecute Unix command failed On the Tree tab, select Services LocalDatabase problems Checking Jdbc operationsChecking Oracle object size limits Checking communications Word about the Tomcat server logChecking LAN communications Localhostlog.2004-05-07.txtTypical causes of LAN problems Resources for LAN troubleshootingTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsPinging server connections Monitoring Ethernet packetsTracing LAN activities Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Resolving a problem when the monitor does not display Checking hardwareChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALChecking NMS card configuration Commands FunctionsChecking card and channel states Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Gathering data on card operations Displaying data on NMS cardsDisplaying data on VoIP cards Performing root cause failure analysis Replacing a failed hard disk driveChecking for hard disk drive failures Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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