Avaya 2 manual Calls dropped at initial prompt, All calls dropped

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Contents

4.If cards are not in service, either try to restore them or contact your Avaya support representative.

See Restoring cards and channels on page 48 for procedures that may bring cards back into service.

5.If cards are in service, go to the Channel Services screen (Voice Equipment > Voice Services > Channel Services) and verify that required voice response applications are assigned to the appropriate channels.

6.If Speech Recognition or Text-to-Speech are in use, make sure that those applications are working and that servers running the applications are accessible.

7.Go to the Message Log Report screen (Reports > Message Log Report) and check for messages indicating that the Transaction State Machine process (TSM) is respawning due to an excessive number of channels in the system.

The message MTC017 (MTC_RESPAWN) indicates respawning of a system maintenance process.

8.If TSM is respawning due to an excessive number of channels, reassign channels to another Avaya IR system or contact your Avaya support representative to order more channels.

Calls dropped

The Avaya IR system can drop calls at the initial prompt or at any other time.

Calls dropped at initial prompt

The IR system may drop calls when the initial prompt is playing if the prompt was recorded over background noise, such as a fan or ventilation system. The background noise may be detected as a dial tone following connection by the caller. If this happens, the call is dropped by the IR system. To fix the problem, re-record the prompt without the background noise.

Note:

For sound quality, you should record in an environment that is free of background noise.

All calls dropped

Take these actions when all calls are dropped:

Note:

If you depend on a host system to provide information to callers, refer to Host interaction on page 22 problems.

1.Go the Message Log Report screen (Reports > Message Log Report) and scan it for messages related to the trouble.

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Contents Public switched telephone network PstnAvaya IR R2.0 Troubleshooting Requirements for successful operationsConnections and communications SwitchesVoice response applications Incorrect system administration Possible malfunctions and errorsSystem and LAN capacity Hardware malfunctions and failuresConnection and communication problems Application errorsCircuit-based configurations Packet-based configurationsSpeech Identifying possible causes of problemsProblems Effects Actions LAN Troubleshooting procedure Reviewing the Display Equipment screen Using IR system eventsGathering information on a problem Monitoring live operations Using Sun diagnostic testsChecking system history State MeaningUsing commands Troubleshooting based on observationsCall-handling problems Investigating operations problemsVoice system not answering ― Enter display card all and press EnterAll calls dropped Calls droppedCalls dropped at initial prompt Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Typical fax problems Fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyInterpreting negative fax values Locating fax errorsHost interaction problems Reviewing fax repair proceduresHost sessions recover repeatedly Fax text or file not foundSpeech delayed or cut off Speech and TTS problemsNo response for application with host interface Calls to host droppedAll ports Broken on speech server Cannot configure speech recognitionSpeech resource bad or non-configured Speech recognition rejecting many responses Speech response delayedSpeech server not running Speech not playing Speech recognition not workingChecking for errors Mrcp problemsChecking the server connection Mrcp connections and protocolsParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardR2.0 Returning TTS resource state to Inserv Text-to-Speech problemsSelect Administrative Tools Select Component Services Unix commands failing or disk errors System process problemsExecute Unix command failed On the Tree tab, select Services LocalChecking Oracle object size limits Database problemsChecking Jdbc operations Word about the Tomcat server log Checking communicationsChecking LAN communications Localhostlog.2004-05-07.txtTroubleshooting speech server disconnections Typical causes of LAN problemsResources for LAN troubleshooting Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsMonitoring Ethernet packets Pinging server connectionsTracing LAN activities Specify the IP time to live for multicast packetsDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Checking hardware Resolving a problem when the monitor does not displayChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareChecking card and channel states Checking NMS card configurationCommands Functions Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Displaying data on VoIP cards Gathering data on card operationsDisplaying data on NMS cards Checking for hard disk drive failures Performing root cause failure analysisReplacing a failed hard disk drive Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

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