Avaya 2 manual Troubleshooting overview, TCP/IP Facilities

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Troubleshooting overview

Be aware that there might be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it might result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Responsibility for Your Company's Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya's customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

•Installation documents

•System administration documents

•Security documents

•Hardware-/software-based security tools

•Shared information between you and your peers

•Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers must carefully program and configure:

•Your Avaya-provided telecommunications systems and their interfaces

•Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

•Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers might experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment is the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. might void the user's authority to operate this equipment.

Federal Communications Commission Statement

Part 15:

Note:

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Canadian Department of Communications (DOC) Interference Information

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this document bearing the "CE" (Conformité Europeénne) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC).

Copies of these Declarations of Conformity (DoCs) can be obtained by contacting your local sales representative and are available on the Avaya Support Web site: http://www.avaya.com/support

Trademarks

Avaya, the Avaya logo, and Interaction Reponse, are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions.

All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site:

http://www.avaya.com/support

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1 800 242 2121 in the United States. For additional support telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Requirements for successful operations Public switched telephone network PstnContents Avaya IR R2.0 TroubleshootingSwitches Voice response applicationsConnections and communications Hardware malfunctions and failures Possible malfunctions and errorsIncorrect system administration System and LAN capacityPacket-based configurations Application errorsConnection and communication problems Circuit-based configurationsIdentifying possible causes of problems Problems Effects ActionsSpeech LAN Troubleshooting procedure Using IR system events Gathering information on a problemReviewing the Display Equipment screen State Meaning Using Sun diagnostic testsMonitoring live operations Checking system historyUsing commands Troubleshooting based on observations― Enter display card all and press Enter Investigating operations problemsCall-handling problems Voice system not answeringCalls dropped Calls dropped at initial promptAll calls dropped Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Touchtone not interpreted correctly Fax problemsTypical fax problems Poor audio quality on VoIP callsInterpreting negative fax values Locating fax errorsFax text or file not found Reviewing fax repair proceduresHost interaction problems Host sessions recover repeatedlyCalls to host dropped Speech and TTS problemsSpeech delayed or cut off No response for application with host interfaceCannot configure speech recognition Speech resource bad or non-configuredAll ports Broken on speech server Speech response delayed Speech server not runningSpeech recognition rejecting many responses Speech not playing Speech recognition not workingMrcp connections and protocols Mrcp problemsChecking for errors Checking the server connectionParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardText-to-Speech problems Select Administrative Tools Select Component ServicesR2.0 Returning TTS resource state to Inserv On the Tree tab, select Services Local System process problemsUnix commands failing or disk errors Execute Unix command failedDatabase problems Checking Jdbc operationsChecking Oracle object size limits Localhostlog.2004-05-07.txt Checking communicationsWord about the Tomcat server log Checking LAN communicationsTypical causes of LAN problems Resources for LAN troubleshootingTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsSpecify the IP time to live for multicast packets Pinging server connectionsMonitoring Ethernet packets Tracing LAN activitiesDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Sun Blade 150 cable connections Resolving a problem when the monitor does not displayChecking hardware Checking cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareChecking NMS card configuration Commands FunctionsChecking card and channel states Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Gathering data on card operations Displaying data on NMS cardsDisplaying data on VoIP cards Performing root cause failure analysis Replacing a failed hard disk driveChecking for hard disk drive failures Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.
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