Avaya 2 manual Troubleshooting based on observations, Using commands

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•Validation Test System (VTS) to test and validate major hardware components

•OpenBoot Diagnostics system to perform root cause failure analysis on various IR devices

•PROM Diagnostics to check system processes, such as the error rate and type for Ethernet packets

Sun Fire V210 and V240 Servers Administration Guide explains how to run these diagnostic tests on the Sun Fire V240 platform. The Sun Fire 280R Server Service Manual explains how to run these diagnostic tests on the Sun Fire 280R platform. The Sun Blade 150 Service Manual explains how to run these diagnostic tests on the Sun Blade 150 platform.

These documents are available in Avaya IR System Help (under "Print documents") or from the Sun Web site (http://www.sun.com).

Using commands

Execute IR system administrative commands to check components and processes. Information available through administrative commands includes:

•The allocation of resources for all devices

•Resources and space available in the database

•Feature packages installed on your IR system

•A report of all active fax jobs

Since the Solaris operating system is Solaris-based, you also can run Solaris commands that check devices, processes, and files.

Troubleshooting based on observations

Troubleshoot based on observations when:

•You have reviewed the Message Log Report screen and cannot identify any events related to the problem.

•The suggested repair procedure for the event does not completely resolve the problem.

•Further investigation is required, such as when you are investigating an intermittent problem.

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Requirements for successful operations Public switched telephone network PstnContents Avaya IR R2.0 TroubleshootingSwitches Voice response applicationsConnections and communications Hardware malfunctions and failures Possible malfunctions and errorsIncorrect system administration System and LAN capacityPacket-based configurations Application errorsConnection and communication problems Circuit-based configurationsIdentifying possible causes of problems Problems Effects ActionsSpeech LAN Troubleshooting procedure Using IR system events Gathering information on a problemReviewing the Display Equipment screen State Meaning Using Sun diagnostic testsMonitoring live operations Checking system historyUsing commands Troubleshooting based on observations― Enter display card all and press Enter Investigating operations problemsCall-handling problems Voice system not answeringCalls dropped Calls dropped at initial promptAll calls dropped Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Touchtone not interpreted correctly Fax problemsTypical fax problems Poor audio quality on VoIP callsInterpreting negative fax values Locating fax errorsFax text or file not found Reviewing fax repair proceduresHost interaction problems Host sessions recover repeatedlyCalls to host dropped Speech and TTS problemsSpeech delayed or cut off No response for application with host interfaceCannot configure speech recognition Speech resource bad or non-configuredAll ports Broken on speech server Speech response delayed Speech server not runningSpeech recognition rejecting many responses Speech not playing Speech recognition not workingMrcp connections and protocols Mrcp problemsChecking for errors Checking the server connectionParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardText-to-Speech problems Select Administrative Tools Select Component ServicesR2.0 Returning TTS resource state to Inserv On the Tree tab, select Services Local System process problemsUnix commands failing or disk errors Execute Unix command failedDatabase problems Checking Jdbc operationsChecking Oracle object size limits Localhostlog.2004-05-07.txt Checking communicationsWord about the Tomcat server log Checking LAN communicationsTypical causes of LAN problems Resources for LAN troubleshootingTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsSpecify the IP time to live for multicast packets Pinging server connectionsMonitoring Ethernet packets Tracing LAN activitiesDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Sun Blade 150 cable connections Resolving a problem when the monitor does not displayChecking hardware Checking cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareChecking NMS card configuration Commands FunctionsChecking card and channel states Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Gathering data on card operations Displaying data on NMS cardsDisplaying data on VoIP cards Performing root cause failure analysis Replacing a failed hard disk driveChecking for hard disk drive failures Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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