Avaya 2 manual Monitoring live operations, Checking system history, Using Sun diagnostic tests

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Contents

Services (voice response applications) assigned to channels

Service state

The following table shows state descriptions and their meanings.

State

Meaning

INSERV

In service

 

 

MANOOS

Manually out of service

 

 

FOOS

Facility out of service

 

 

BROKEN

Not functioning, possibly

 

needing replacement

Monitoring live operations

Use the sysmon command to observe voice response operations as they occur. You can see calls coming in, digits entered by callers, and line conditions, such as off-hook.

Note:

Monitoring live operations places a heavy demand on system resources. Using the sysmon command at times of heavy system activity might result in overload and interference with call processing.

Checking system history

Researching the history of your IR system helps you to identify the current problem. Talk to others and check records external to the system to find out about:

Previous problems and support calls

Recent changes to the system, including upgrades and repairs

Changes to the LAN configuration in your organization

Check the Message Log Report screen (Reports > Message Log Report) for previous intermittent problems that may indicate a pattern.

Using Sun diagnostic tests

Three types of diagnostic tests are available through Sun applications. Use the following Sun diagnostic tests:

14 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Avaya IR R2.0 Troubleshooting Public switched telephone network PstnContents Requirements for successful operationsConnections and communications SwitchesVoice response applications System and LAN capacity Possible malfunctions and errorsIncorrect system administration Hardware malfunctions and failuresCircuit-based configurations Application errorsConnection and communication problems Packet-based configurationsSpeech Identifying possible causes of problemsProblems Effects Actions LAN Troubleshooting procedure Reviewing the Display Equipment screen Using IR system eventsGathering information on a problem Checking system history Using Sun diagnostic testsMonitoring live operations State MeaningTroubleshooting based on observations Using commandsVoice system not answering Investigating operations problemsCall-handling problems ― Enter display card all and press EnterAll calls dropped Calls droppedCalls dropped at initial prompt Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Poor audio quality on VoIP calls Fax problemsTypical fax problems Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesHost sessions recover repeatedly Reviewing fax repair proceduresHost interaction problems Fax text or file not foundNo response for application with host interface Speech and TTS problemsSpeech delayed or cut off Calls to host droppedAll ports Broken on speech server Cannot configure speech recognitionSpeech resource bad or non-configured Speech recognition rejecting many responses Speech response delayedSpeech server not running Speech recognition not working Speech not playingChecking the server connection Mrcp problemsChecking for errors Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsR2.0 Returning TTS resource state to Inserv Text-to-Speech problemsSelect Administrative Tools Select Component Services Execute Unix command failed System process problemsUnix commands failing or disk errors On the Tree tab, select Services LocalChecking Oracle object size limits Database problemsChecking Jdbc operations Checking LAN communications Checking communicationsWord about the Tomcat server log Localhostlog.2004-05-07.txtTroubleshooting speech server disconnections Typical causes of LAN problemsResources for LAN troubleshooting Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsTracing LAN activities Pinging server connectionsMonitoring Ethernet packets Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Checking cable connections Resolving a problem when the monitor does not displayChecking hardware Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALChecking card and channel states Checking NMS card configurationCommands Functions Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Displaying data on VoIP cards Gathering data on card operationsDisplaying data on NMS cards Checking for hard disk drive failures Performing root cause failure analysisReplacing a failed hard disk drive Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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