Avaya 2 manual Restoring Broken NMS and VoIP cards, Inspecting the IR system platform

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Contents

2.Check connections and indicators on the back of the IR system and reseat the connection, if necessary:

a)Check the physical connection to the card and determine if it is seated correctly.

The card should not have worked its way out of the connection. See Checking cable connections on page 43 for more information.

VoIP may use a network interface (NIC) card that is different from the one used by other web-based processes for the Avaya IR system. If this is the case, check the connection for the card.

b)If the connection is loose, re-seat it.

c)Make note of other information about the card, such as lit LEDs, connection to the telephony switch for T1/E1 connections, LAN status for VoIP connections, and so forth.

3.If you have reseated the connection, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to see if the card or channel is now in the INSERV state.

4.If the card or channel is still not in service, contact your Avaya support representative about the problem and share the information you have gathered.

Restoring BROKEN NMS and VoIP cards

The BROKEN state can result from conditions other than actual malfunction of the card or channel. For example, the card or channel may be unconfigured, or configured incorrectly. Note that individual channels do not come up in the BROKEN state, so the procedures in this section apply only to NMS and VoIP cards.

Inspecting the IR system platform

When an NMS or VoIP card is in the BROKEN state, inspect the IR system platform:

1.If the BROKEN card is an NMS card, there should be a card in the identified slot.

VoIP function is provided through the Ethernet connection, so there will not be a card in the slot.

2.If there is no NMS card in the slot, take one of the following actions:

―Install an NMS card.

―Disregard the BROKEN state if no card is required in the slot.

An IR system may operate using one or two NMS cards. If the system is configured for two NMS cards, but has only one, system messages and screens report a BROKEN card for the empty slot.

50 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Avaya IR R2.0 Troubleshooting Public switched telephone network PstnContents Requirements for successful operationsConnections and communications SwitchesVoice response applications System and LAN capacity Possible malfunctions and errorsIncorrect system administration Hardware malfunctions and failuresCircuit-based configurations Application errorsConnection and communication problems Packet-based configurationsSpeech Identifying possible causes of problemsProblems Effects Actions LAN Troubleshooting procedure Reviewing the Display Equipment screen Using IR system eventsGathering information on a problem Checking system history Using Sun diagnostic testsMonitoring live operations State MeaningTroubleshooting based on observations Using commandsVoice system not answering Investigating operations problemsCall-handling problems ― Enter display card all and press EnterAll calls dropped Calls droppedCalls dropped at initial prompt Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Poor audio quality on VoIP calls Fax problemsTypical fax problems Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesHost sessions recover repeatedly Reviewing fax repair proceduresHost interaction problems Fax text or file not foundNo response for application with host interface Speech and TTS problemsSpeech delayed or cut off Calls to host droppedAll ports Broken on speech server Cannot configure speech recognitionSpeech resource bad or non-configured Speech recognition rejecting many responses Speech response delayedSpeech server not running Speech recognition not working Speech not playingChecking the server connection Mrcp problemsChecking for errors Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsR2.0 Returning TTS resource state to Inserv Text-to-Speech problemsSelect Administrative Tools Select Component Services Execute Unix command failed System process problemsUnix commands failing or disk errors On the Tree tab, select Services LocalChecking Oracle object size limits Database problemsChecking Jdbc operations Checking LAN communications Checking communicationsWord about the Tomcat server log Localhostlog.2004-05-07.txtTroubleshooting speech server disconnections Typical causes of LAN problemsResources for LAN troubleshooting Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsTracing LAN activities Pinging server connectionsMonitoring Ethernet packets Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Checking cable connections Resolving a problem when the monitor does not displayChecking hardware Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALChecking card and channel states Checking NMS card configurationCommands Functions Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Displaying data on VoIP cards Gathering data on card operationsDisplaying data on NMS cards Checking for hard disk drive failures Performing root cause failure analysisReplacing a failed hard disk drive Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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