Avaya 2 Troubleshooting intermittent LAN problems, Troubleshooting persistent server problems

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The connection between the Avaya IR system and the database server is tested and the results are reported. If the connection is not working, the related error message is included in the output.

5.Continue checking settings, testing connections, and making corrections for all DIPs that communicate with the database server.

6.If the database server is still not responding, take the following actions:

a)Check the /etc/hosts file to make sure that it has the correct IP address and name for the server.

b)Verify that the LAN cables are correctly connected between the Avaya IR system , the server, and the LAN hub (where applicable).

c)Make sure that the voice response application is referring to the correct server.

d)Contact your LAN administrator to determine whether there are problems with the server or with network connections.

7.If the /etc/hosts file is correct and no network problems exist, check license administration on the remote server to ensure that the maximum number of licenses has not been exceeded.

8.If the server remains disconnected, contact your Avaya technical support representative for assistance.

Troubleshooting intermittent LAN problems

Slow or interrupted LAN communications can result in failed processes for speech recognition, Text-to-Speech, or database checking. The cause is generally overloading of the Avaya IR system or the LAN.

Troubleshooting persistent server problems

If you experience persistent problems with a server, you might want to reconfigure and retest the server.

To reconfigure and retest the server:

1.Put all systems used in the application that is experiencing problems on a dedicated LAN hub, completely isolated from the rest of the LAN.

2.Configure the systems to communicate with each other over the dedicated LAN hub.

3.Use the ping command to verify that the server responds.

4.If none of these solutions work, contact your field support representative.

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Requirements for successful operations Public switched telephone network PstnContents Avaya IR R2.0 TroubleshootingSwitches Voice response applicationsConnections and communications Hardware malfunctions and failures Possible malfunctions and errorsIncorrect system administration System and LAN capacityPacket-based configurations Application errorsConnection and communication problems Circuit-based configurationsIdentifying possible causes of problems Problems Effects ActionsSpeech LAN Troubleshooting procedure Using IR system events Gathering information on a problemReviewing the Display Equipment screen State Meaning Using Sun diagnostic testsMonitoring live operations Checking system historyUsing commands Troubleshooting based on observations― Enter display card all and press Enter Investigating operations problemsCall-handling problems Voice system not answeringCalls dropped Calls dropped at initial promptAll calls dropped Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Touchtone not interpreted correctly Fax problemsTypical fax problems Poor audio quality on VoIP callsInterpreting negative fax values Locating fax errorsFax text or file not found Reviewing fax repair proceduresHost interaction problems Host sessions recover repeatedlyCalls to host dropped Speech and TTS problemsSpeech delayed or cut off No response for application with host interfaceCannot configure speech recognition Speech resource bad or non-configuredAll ports Broken on speech server Speech response delayed Speech server not runningSpeech recognition rejecting many responses Speech not playing Speech recognition not workingMrcp connections and protocols Mrcp problemsChecking for errors Checking the server connectionParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardText-to-Speech problems Select Administrative Tools Select Component ServicesR2.0 Returning TTS resource state to Inserv On the Tree tab, select Services Local System process problemsUnix commands failing or disk errors Execute Unix command failedDatabase problems Checking Jdbc operationsChecking Oracle object size limits Localhostlog.2004-05-07.txt Checking communicationsWord about the Tomcat server log Checking LAN communicationsTypical causes of LAN problems Resources for LAN troubleshootingTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsSpecify the IP time to live for multicast packets Pinging server connectionsMonitoring Ethernet packets Tracing LAN activitiesDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Sun Blade 150 cable connections Resolving a problem when the monitor does not displayChecking hardware Checking cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareChecking NMS card configuration Commands FunctionsChecking card and channel states Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Gathering data on card operations Displaying data on NMS cardsDisplaying data on VoIP cards Performing root cause failure analysis Replacing a failed hard disk driveChecking for hard disk drive failures Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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