Avaya 2 manual Identifying possible causes of problems, Speech, Problems Effects Actions

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•LAN overloading may result from competition with other processes for LAN capacity. The result can be delays and breaks in the availability of required data and functions.

If the call load increases beyond the capacity of the IR system, call handling problems are likely to occur. A new system, or re-routing of calls, is generally required.

Speech

The IR system provides information to callers through recorded or generated speech. For successful operation:

•Recorded speech must exist, be of acceptable quality, and be accessible to voice response applications.

•Generated speech must be constructed properly by the Proxy Text-to-Speech feature and the voice response application.

•Recorded speech must be transferred from a server, so that the application can play it for the caller.

Communication between the IR system and the server or host must be adequate to deliver speech in a timely manner.

Identifying possible causes of problems

Generally, you will work with Avaya support representatives to identify the cause of the problem and correct it. However, you may find that some problems are easy to identify and resolve on your own.

The following table describes common problems and suggests actions you can take to identify them:

Problems

Effects

Actions

Disconnection or poor

Possible effects include:

Check the cable connections.

connection of cables to the

• Monitor, keyboard, or

See Checking cable

back of the IR system

connections on page 43 for

mouse are not operating.

 

more information.

 

• Speech functions and data

 

 

 

resident on servers are not

 

 

accessible.

 

10 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Avaya IR R2.0 Troubleshooting Public switched telephone network PstnContents Requirements for successful operationsVoice response applications SwitchesConnections and communications System and LAN capacity Possible malfunctions and errorsIncorrect system administration Hardware malfunctions and failuresCircuit-based configurations Application errorsConnection and communication problems Packet-based configurationsProblems Effects Actions Identifying possible causes of problemsSpeech LAN Troubleshooting procedure Gathering information on a problem Using IR system eventsReviewing the Display Equipment screen Checking system history Using Sun diagnostic testsMonitoring live operations State MeaningTroubleshooting based on observations Using commandsVoice system not answering Investigating operations problemsCall-handling problems ― Enter display card all and press EnterCalls dropped at initial prompt Calls droppedAll calls dropped Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Poor audio quality on VoIP calls Fax problemsTypical fax problems Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesHost sessions recover repeatedly Reviewing fax repair proceduresHost interaction problems Fax text or file not foundNo response for application with host interface Speech and TTS problemsSpeech delayed or cut off Calls to host droppedSpeech resource bad or non-configured Cannot configure speech recognitionAll ports Broken on speech server Speech server not running Speech response delayedSpeech recognition rejecting many responses Speech recognition not working Speech not playingChecking the server connection Mrcp problemsChecking for errors Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsSelect Administrative Tools Select Component Services Text-to-Speech problemsR2.0 Returning TTS resource state to Inserv Execute Unix command failed System process problemsUnix commands failing or disk errors On the Tree tab, select Services LocalChecking Jdbc operations Database problemsChecking Oracle object size limits Checking LAN communications Checking communicationsWord about the Tomcat server log Localhostlog.2004-05-07.txtResources for LAN troubleshooting Typical causes of LAN problemsTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsTracing LAN activities Pinging server connectionsMonitoring Ethernet packets Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Checking cable connections Resolving a problem when the monitor does not displayChecking hardware Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALCommands Functions Checking NMS card configurationChecking card and channel states Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Displaying data on NMS cards Gathering data on card operationsDisplaying data on VoIP cards Replacing a failed hard disk drive Performing root cause failure analysisChecking for hard disk drive failures Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

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Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.
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