Avaya 2 manual Removing and restoring cards

Page 52

Contents

4.If the card is still not in service, type display card card _number and press Enter and verify that the card is found.

Note:i

If there are problems with licensing, there may be no usable channels on the card, and the card will not be found when the display card command is run.

5.If the card is not found, go to the Feature Licensing screen (Configuration Management > Feature Licensing) and verify that there are enough Right-to-Use licenses (RTUs) for the channels supported by the card.

6.If you do not have an adequate number of RTUs for channels in operation, contact your Avaya support representative to arrange to acquire more RTUs.

7.If RTUs are not an issue, and the card is still not in service, you may be able to bring it back into service by removing and restoring it.

See Removing and restoring cards on page 52 for more information.

Removing and restoring cards

If the connection to a card is seated properly, and the card is configured correctly, try removing and restoring the card. Repeat the remove and restore process anytime that you change a configuration parameter or reseat a cable. Removing and restoring causes the IR system to attempt re-initialization of the card.

To remove and restore a card:

1.To remove the card, type remove card card number and press Enter.

2.To restore the card, type restore card card number and press Enter.

The IR system attempts to configure the card again. The reconfiguration process may bring the card back into service.

3.If the card remains in the BROKEN state, check the card configuration in the switch and make any required corrections.

4.Remove and restore the card again on the IR system.

Even if you have made no changes to the card configuration on the switch, removing and restoring the card at this point may clear the problem.

5.If the card is still BROKEN, busy out and release the card on the switch.

6.Remove and restore the card once more on the IR system.

If the card remains in the BROKEN state, you need to find out more and then contact your Avaya support representative. See Gathering data on card operations on page 53 for more information.

52 Avaya IR R2.0 Troubleshooting

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Contents Issue 1.0 April 2006 Avaya Interactive ResponseDocumentation disclaimer Troubleshooting overview TCP/IP FacilitiesPage Contents Public switched telephone network Pstn ContentsAvaya IR R2.0 Troubleshooting Requirements for successful operationsVoice response applications SwitchesConnections and communications Possible malfunctions and errors Incorrect system administrationSystem and LAN capacity Hardware malfunctions and failuresApplication errors Connection and communication problemsCircuit-based configurations Packet-based configurationsProblems Effects Actions Identifying possible causes of problemsSpeech LAN Troubleshooting procedure Gathering information on a problem Using IR system eventsReviewing the Display Equipment screen Using Sun diagnostic tests Monitoring live operationsChecking system history State MeaningTroubleshooting based on observations Using commandsInvestigating operations problems Call-handling problemsVoice system not answering ― Enter display card all and press EnterCalls dropped at initial prompt Calls droppedAll calls dropped Calls not transferred properly VoipcallforceclearedNo Dtmf tones Wink protocol Fax problems Typical fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyLocating fax errors Interpreting negative fax valuesReviewing fax repair procedures Host interaction problemsHost sessions recover repeatedly Fax text or file not foundSpeech and TTS problems Speech delayed or cut offNo response for application with host interface Calls to host droppedSpeech resource bad or non-configured Cannot configure speech recognitionAll ports Broken on speech server Speech server not running Speech response delayedSpeech recognition rejecting many responses Speech recognition not working Speech not playingMrcp problems Checking for errorsChecking the server connection Mrcp connections and protocolsMrcp configuration file Parameter Description Default SettingExample TrueMrcp servers are frequently out of service Erratic availability of Mrcp speech resourcesASR Server Name Base Servers Port NumbText-to-Speech output is not heard Automatic Speech Recognition failsSelect Administrative Tools Select Component Services Text-to-Speech problemsR2.0 Returning TTS resource state to Inserv System process problems Unix commands failing or disk errorsExecute Unix command failed On the Tree tab, select Services LocalChecking Jdbc operations Database problemsChecking Oracle object size limits Checking communications Word about the Tomcat server logChecking LAN communications Localhostlog.2004-05-07.txtResources for LAN troubleshooting Typical causes of LAN problemsTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting intermittent LAN problems Troubleshooting persistent server problemsPinging server connections Monitoring Ethernet packetsTracing LAN activities Specify the IP time to live for multicast packetsDetecting incorrect IP addresses arp Displaying network statistics netstatDisplaying packet route traceroute Resolving a problem when the monitor does not display Checking hardwareChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Label Function and Troubleshooting Considerations Sun Fire 280R cable connectionsTesting platform hardware FC-ALCommands Functions Checking NMS card configurationChecking card and channel states Restoring Manoos cards and channels Restoring Netoos cards and channels Restoring Foos cards and channelsRestoring Broken NMS and VoIP cards Inspecting the IR system platformChecking card administration Removing and restoring cards Displaying data on NMS cards Gathering data on card operationsDisplaying data on VoIP cards Replacing a failed hard disk drive Performing root cause failure analysisChecking for hard disk drive failures Running the metastat command Removing a failed hard disk drive Spare Okay C1t1d0s1Enter mirroradmin detach Activating disk mirroring for a new hard disk driveRestoring the system if both hard disk drives fail Disabling disk mirroringContents Issue 1.0 April 2006 Page Index Index
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