Avaya 2 manual Restoring Netoos cards and channels, Restoring Foos cards and channels

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Contents

Restoring NETOOS cards and channels

The NETOOS state indicates that the card or channel was taken out of service by some network or physical channel error. This state refers only to channels that are defined as PRI protocol.

To restore a card in the NETOOS state:

1.Go to the Message Log Report screen (Reports > Message Log Report) and review any messages related to the particular card or channel.

2.Check connections and indicators on the back of the IR system and re-seat the connection, if necessary:

a)Check the physical connection to the card and determine if it is seated correctly.

The card should not have worked its way out of the connection. See Checking cable connections on page 43 for more information.

b)If the connection is loose, re-seat it.

3.If you have reseated the connection, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to see if the card or channel is now in the INSERV state.

4.If the card or channel is still not in service, take the following actions:

a)Check the status of the card or channel on the switch system administration interface.

b)Run diagnostics from the switch system administration interface to identify any errors with the switch connections

c)If errors are identified, correct them.

d)Busy out and release the card or channel on the switch to try to clear the problem.

e)If necessary, re-check the status of the card or channel on the Display Equipment screen.

5.If the card or channel is still not in service, contact your Avaya support representative about the problem and share the information you have gathered.

Restoring FOOS cards and channels

The FOOS state indicates that the card or channel was taken out of service by some physical channel error.

To restore a card or channel in the FOOS state:

1.Go to the Message Log Report screen (Reports > Message Log Report) and review any messages related to the particular card or channel.

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Contents Avaya Interactive Response Issue 1.0 April 2006Documentation disclaimer TCP/IP Facilities Troubleshooting overviewPage Contents Contents Public switched telephone network PstnAvaya IR R2.0 Troubleshooting Requirements for successful operationsVoice response applications SwitchesConnections and communications Incorrect system administration Possible malfunctions and errorsSystem and LAN capacity Hardware malfunctions and failuresConnection and communication problems Application errorsCircuit-based configurations Packet-based configurationsProblems Effects Actions Identifying possible causes of problemsSpeech LAN Troubleshooting procedure Gathering information on a problem Using IR system eventsReviewing the Display Equipment screen Monitoring live operations Using Sun diagnostic testsChecking system history State MeaningUsing commands Troubleshooting based on observationsCall-handling problems Investigating operations problemsVoice system not answering ― Enter display card all and press EnterCalls dropped at initial prompt Calls droppedAll calls dropped Voipcallforcecleared Calls not transferred properlyNo Dtmf tones Wink protocol Typical fax problems Fax problemsPoor audio quality on VoIP calls Touchtone not interpreted correctlyInterpreting negative fax values Locating fax errorsHost interaction problems Reviewing fax repair proceduresHost sessions recover repeatedly Fax text or file not foundSpeech delayed or cut off Speech and TTS problemsNo response for application with host interface Calls to host droppedSpeech resource bad or non-configured Cannot configure speech recognitionAll ports Broken on speech server Speech server not running Speech response delayedSpeech recognition rejecting many responses Speech not playing Speech recognition not workingChecking for errors Mrcp problemsChecking the server connection Mrcp connections and protocolsParameter Description Default Setting Mrcp configuration fileTrue ExampleErratic availability of Mrcp speech resources Mrcp servers are frequently out of serviceServer Name Base Servers Port Numb ASRAutomatic Speech Recognition fails Text-to-Speech output is not heardSelect Administrative Tools Select Component Services Text-to-Speech problemsR2.0 Returning TTS resource state to Inserv Unix commands failing or disk errors System process problemsExecute Unix command failed On the Tree tab, select Services LocalChecking Jdbc operations Database problemsChecking Oracle object size limits Word about the Tomcat server log Checking communicationsChecking LAN communications Localhostlog.2004-05-07.txtResources for LAN troubleshooting Typical causes of LAN problemsTroubleshooting speech server disconnections Troubleshooting database server disconnections Troubleshooting persistent server problems Troubleshooting intermittent LAN problemsMonitoring Ethernet packets Pinging server connectionsTracing LAN activities Specify the IP time to live for multicast packetsDisplaying network statistics netstat Detecting incorrect IP addresses arpDisplaying packet route traceroute Checking hardware Resolving a problem when the monitor does not displayChecking cable connections Sun Blade 150 cable connectionsContents Label Function and troubleshooting considerations Sun Fire 280R cable connections Label Function and Troubleshooting ConsiderationsFC-AL Testing platform hardwareCommands Functions Checking NMS card configurationChecking card and channel states Restoring Manoos cards and channels Restoring Foos cards and channels Restoring Netoos cards and channelsInspecting the IR system platform Restoring Broken NMS and VoIP cardsChecking card administration Removing and restoring cards Displaying data on NMS cards Gathering data on card operationsDisplaying data on VoIP cards Replacing a failed hard disk drive Performing root cause failure analysisChecking for hard disk drive failures Running the metastat command Spare Okay C1t1d0s1 Removing a failed hard disk driveActivating disk mirroring for a new hard disk drive Enter mirroradmin detachDisabling disk mirroring Restoring the system if both hard disk drives failContents Issue 1.0 April 2006 Page Index Index
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2 specifications

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