Manuals / Polycom / Computer Equipment / Network Card

Polycom ViewStation manual System Information and Diagnostics, Troubleshooting

Models: ViewStation

1 250

Download 250 pages 60.46 Kb

Page 10

System Information and Diagnostics
System Information	171
Diagnostics	172
Network Stats	173
Advanced Stats	173
Call Status	173
Color Bar	174
Audio	174
Near End Loop	174
Far End Loop	174
Reset System	175
Troubleshooting
General Problems	177
Audio	178
Video	180
Network and Communications	182
IMUX	184
LAN/Intranet	185
Presentations	186
System Control	188
Network Address Translation
Before You Start Configuring NAT	189
Setting up NAT	189
Video and Audio Input and Output Levels
Video Levels	191
Video Output Levels	191
Video Input Levels	191
Audio Levels	191
Audio Output Levels	191
Audio Input Levels	192

V.35 Technical Information
General V.35 Information	193
Serial Interface Control Signals	193
State Machine	194

ViewStation User Guide

x

www.polycom.com

Image 10

Polycom ViewStation manual System Information and Diagnostics, Troubleshooting, Network Address Translation

Contents

ViewStation User Guide Page Important Information Plug Acts as Disconnect Device FCC NoticeUnderwriters Laboratories Statement Page Contents Using the ViewStation Using the ViewStation with a PC Network Address Translation System Information and DiagnosticsTroubleshooting Video and Audio Input and Output LevelsIsdn Information Optional Equipment ConfigurationGlossary ViewStation User Guide Xii Preface How To Use This Guide Icon ViewStation BasicsFunction Usability Conventions Figure a Conventions Flow ExamplePreface How To Use This Guide ViewStation User Guide Xvi Getting Started What You Need to Get StartedTelevision Monitors Power SourceWhat’s in the Box NT-1 DeviceUsing the Remote Control Setting Up the ViewStationConnecting the ViewStation to the Isdn or DCP Network Placing the ViewStationViewStation H.323 with Quad BRI ViewStation H.323 with Avaya DCPViewStation Connecting the ViewStation H.323 with V.35 to a Network DCEConnecting the ViewStation to an Ethernet LAN LED Activity on the V.35 Network Interface ModuleInitial System Configuration Setup Common to all ViewStationsViewStation Main Welcome Screen ViewStation System Name Screen LAN/Internet Calls H.323 Select Country ScreenCall Preference Screen For Isdn For ViewStation H.323 with Video Calls DCP Call Preference ScreenV.35 Call Preference Screen 10. H.323 Setup Screen RS-366 Dialing 11. ViewStation H.323 Gatekeeper ScreenPorts Used 12. V.35 Video Network ScreenVideo Protocol 711u 711A 722-56722-48 Off 15 fps 10 fps Fps15. Dialing Speeds Screen 16. Isdn Video Numbers Screen 17. DCP Video Numbers Screen 18. Auto Detect SPIDs Screen 20. Isdn Switch Protocol Screen Network Status Indicators Icon MeaningCommunications, on Using the ViewStation Help Using ViewStation HelpTechnical Support 24. Help Screen25. Technical Support Help Screen Optional Configurations User SetupOptional Configurations Chapter Admin Setup Admin Setup ScreenGeneral Setup General Setup Screen Area Code Required Not Checked Prevents changes to the User Setup settings Allow Dialing Disabled ScreenVideo Network Network Setup screen System Info Admin Setup VideoOn the Imux screen System Info Admin Setup Video Imux Inverse MultiplexerNumbers Inverse Multiplexer Information ScreenService Profile Identifier Isdn Video Numbers ScreenAudio Quality 10. Auto Detect SPIDs ScreenAdvanced Dialing 11. Audio Quality ScreenDialing Speeds 12. Advanced Dialing ScreenIsdn Video Network 14. Isdn Video NetworkCall Preference 15. Call Preference ScreenMulti-Point Setup MP Enabled ViewStations 16. Network Setup Screen MP Enabled ViewStations Only17. Inverse Multiplexer Information Screen 18. DCP Video Numbers Screen 19. Audio Quality Screen 20. Advanced Dialing Screen DCP Video Network Area Code Choose the Area Code or STD Code whereDCP Video Calls H.320 LAN/Internet Calls H.323 Multi-Point Setup MP Enabled ViewStations only 24. ViewStation 128 Isdn Network Setup Screen25. Dialing Speeds Screen Chapter 26. V.35 Network Setup Screen ViewStation H.323 withLAN/Intranet Calls H.323 Video Network forDisplay IP Dialing Extension Broadcast Mode 29. Broadcast Mode Screen Video Format Video Numbers 30. Advanced V.35 Dialing ScreenAdvanced V.35 Setup 31. Video Numbers Screen forLAN/H.323 LAN/Internet34. LAN & Intranet Screen Setup H.323 Setup screen System Info Admin SetupSetup 36. H.323 Setup Screen37. Video Phone Screen with Isdn Selected Gateway 38. Video Phone Screen with IP SelectedGatekeeper 39. Gateway ScreenDialing Speeds 40. Gatekeeper ScreenQuality of Service QoS and Firewalls 41. Isdn and IP Dialing Speeds ScreenSnmp Setup screen System Info Admin Setup LAN SnmpEnable Snmp 128 Server Preferences Private NET Global AddressNumber Dialing Rules 44. Global Address Screen ViewStation H.323 45. Global Address Screen ViewStations with Isdn and DCP Server 46. Global Address for ViewStationViewStation with Quad BRI, V.35, Avaya DCP, and MP Register this System When Powered OnPreferences Display Global AddressesViewStation H.323 48. GAB Preferences ScreenGateway Number Private Net feature System Info Admin Setup LAN/H.323Private NET Dialing RulesCall From Call To Type of Call Placed 50. Dialing Rules 1 ScreenPublic Network Access Use Public Network Global Management 51. Dialing Rules 2 ScreenGMS Setup 52. Global Management ScreenDaylight Savings Time DST 53. Global Management ScreenGlobal Management Information Data Conference screen System Info Admin SetupData Conference Telephone & Audio Mute Auto Answer CallsVCR Audio Out Always On Except ViewStation 56. Telephone & Audio ScreenVideo/Camera Video&Camera screen System Info Admin SetupSnapshot Timeout Acoustic Plus58. Video & Camera Screen Chapter Security 59. Security Screen for All Models Except60. Security Screen for the ViewStation Software/Hardware Software InformationHardware Information System OptionsPlacing and Answering Calls Main Calling ScreenViewStation Network Line Indicators ViewStation 128 Main Calling ScreenPlacing a Video Call ViewStation Main Calling Screen 512 MP ShownPlacing a Video Call Manually Video Phone ScreenIcon Appearance Indication Placing a Video Call Using Speed Dial Call Hangup Choices ScreenSpeed Dial Screen Placing a Video Call From the Web lnterface Using the Address BookAdding New Entries to the Address Book Address Book Screen New Address Book Entry Screen for ViewStations with MP Editing an Existing Entry in the Address Book 10. Multi-Site Meeting ScreenDeleting an Entry from the Address Book 11. Add / Change Entry ScreenTransferring an Address Book 12. Send Address Book ScreenUsing the Global Address Book Using Multi-Point Address Book EntriesPlacing a Video Call Using the Address Book Creating a multi-point address book entryPlacing a Video Call from the Web Interface 13. Address Book ScreenPlacing Telephone Calls with the ViewStation Placing a Telephone CallAuto-Answer Answering a Video CallManual Placing Multi-Point Calls ViewStation MP OnlyPolycom, Inc 115 Adding a Telephone Call to a Video Call 15. Address Book Screen16. Telephone Screen Multi-Point Viewing Modes 17. Call Hangup Choices ScreenUsing Chair Control in a Multi-Point Call Actions Any Site Can Perform 18. Chair Control ScreenUsing a ViewStation with a StreamStation Actions Only The Chair Control Site Can PerformStarting a Webcast 19. Main ViewStation Menu with StreamStation IconEnding a Webcast 21. Streaming Call ScreenDisplaying ChatBack Messages 22. ViewStation Main Menu with StreamStationAdjusting Cameras and Sound Selecting ViewStation Cameras24. Camera Near Icon Setting Camera Presets Pan, Tilt, and Zoom for the ViewStation CameraAutomatic Tracking of Camera Presets Automatic Voice TrackingSending Snapshots Adjusting SoundPositioning Microphone Pods Using Optional Equipment Snapshot TimeoutPolycom, Inc 131 ViewStation User Guide 132 Using the ViewStation with a PC Connecting The PC to a LAN Through the ViewStation Ethernet LANPC Network Properties Connecting The ViewStation to a Stand-Alone PC Network Screen for WindowsFor Windows 9X/NT Enable system to be a Dhcp serverFor Windows 2000/ME PC TCP/IP Network Screen Using the ViewStation Web Interface Select and View a PresentationOn the PC Select a Presentation ScreenPcPresent Screen Open Presentation Screen On the ViewStation Available Presentations Screen11. Thumbnail of Slides in the Presentation Directory Button Action Sending Snapshots to the ViewStationViewing Snapshots from the ViewStation Select View a PresentationAccessing and Using Closed Caption Closed CaptionUsing Microsoft NetMeeting Usage Information and Restrictions About Closed CaptionPC and select Help About Windows NetMeeting. 13. About Windows NetMeeting Dialog BoxVideo Calls with NetMeeting NetMeeting Application SharingSystem Information and Remote Management Placing a Call from the ViewStation Web Interface Place a Call icon15. Place a Call from the Web Interface Screen Near Site 16. Placing a CallViewStation Web Interface Icons 18. Manual Dial ScreenSystem Info Admin Setup Video Network System Info Admin Setup General SetupSystem Info Admin Setup Video Network Imux System Info Admin Setup Phone/Audio System Info Admin Setup Data ConferenceSystem Info Admin Setup Video/Camera System Info Admin Setup Software / Hardware System Options System Info Admin Setup Software / HardwareSystem Info Diagnostics System Info Diagnostics Color Bar System Info Diagnostics Advanced StatsSystem Info Diagnostics Audio Generate Tone System Info Diagnostics Near End Loop Restart System icon is Web Interface Icon ViewStation CounterpartNumbers ViewStation User Guide 160 System Info Admin Setup LAN/H.323 LAN/Intranet System Info Admin Setup Video Network Imux Advanced DialingSystem Info Admin Setup Video Network Video System Info Admin Setup Global Management System Info Admin Setup Global Address GlobalPreferences System Info Admin Setup Global Management Info System Info Admin Setup LAN/H.323 SnmpUpgrading Software ViewStation SoftwareDowngrading Software Upgrading Software over IsdnUpgrading Software over the LAN 19. Software Update Screen Using Visual Concert PC 20. System Information Dialog BoxConcert PC User Guide ViewStation User Guide 170 System Information and Diagnostics System InformationDiagnostics System Info Admin Setup Software/Hardware SoftwareAdvanced Stats Network StatsCall Status Near End Loop Color BarAudio Far End LoopReset System ViewStation User Guide 176 General Problems Symptom Cause SolutionAudio Generate Tone screen underPolycom, Inc 179 Diagnostics Network Stats VideoSymptom Cause Network and Communications See Isdn Information onInfo Admin Setup Video Imux LAN/Intranet Presentations Polycom, Inc 187 Low battery icon on System ControlBefore You Start Configuring NAT Setting up NATAppendix a Video Output Levels Video LevelsAudio Levels Video Input LevelsAudio Input Levels Signal Direction Description Configuration Option Cable Pin Serial Interface Control SignalsGeneral V.35 Information State Machine State ViewStation Signals Network Equipment SignalsDial Out State Machine In-bound Call State Machine Security/Crypto-Resync is set to onViewStation User Guide 196 Nondialed User-Initiated Call State Machine Nondialed Network-Initiated Call State Machine Crypto Resync Cabling Diagram and Schematic Figure C-1.V.35 Y Cable PinoutFigure C-2.ViewStation V.35 Cable Diagram ViewStation User Guide 202 Switches Configuration Termination Sample NT-1 SettingsStatus Switches SwitchesSwitch Type SPIDs Allocated Isdn SwitchesIsdn Errors Code Cause DefinitionViewStation User Guide 206 Polycom, Inc 207 ViewStation User Guide 208 Polycom, Inc 209 ViewStation User Guide 210 Optional Equipment Configuration StreamStation ConfigurationTroubleshooting Hints Using a ShowStation IP ViewStation User Guide 214 ABC ARJ BRI DEF DSL FTP Ghijk ISP Glossary LMN OPQ RST UVW XYZ Index Creating a multi-point address Name when calling this system 133 88, 131 20, 21