Polycom ViewStation manual Video, Diagnostics Network Stats

Chapter 6 Troubleshooting

Video

Symptom

Cause

Solution

The monitor is blank.	The ViewStation goes to sleep	Pick up the remote control to wake
	mode after four minutes of	up the ViewStation
	inactivity.
Picture slow or jerky.	Only one 64 Kpbs channel is	Check the ISDN number of the far
	connecting in your call.	site. Ask the far site to call your site.
		Verify network under the Network
		Status menu (System Info >
		Diagnostics > Network Stats.)
	Excessive motion in the picture you	A background with less motion
	are receiving.	provides a better, smoother video
		picture.
Near site camera does not pan	You are attempting to move a	Make sure you have selected a
or tilt.	camera that does not have	pan/tilt/zoom camera.
	pan/tilt/zoom capabilities.
Blue screen in the PIP window.	No video input.	Check that there is a video source
		present on the selected input.
	Camera selection is incorrect.	Check camera selection on the
		Camera screen.
	The VCR input is selected and the	Select a different input on the
	VCR is idle or not running. Most	ViewStation, or play a tape on the
	VCRs generate a blue screen	VCR.
	when the tape is not playing.

ViewStation User Guide 180 www.polycom.com