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Polycom ViewStation manual Technical Support, Help Screen

Models: ViewStation

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Chapter 1

Getting Started

•Sending telephone touch tones.

Figure 1-24. Help Screen

To choose a topic on the Help screen, highlight the desired icon and press the SELECT button on the remote control.

Technical Support

The Technical Support icon (shown in Figure 1-23) is visible only when the ViewStation is using the Polycom Global Management System™. For more information on how to setup the Polycom Global Management System, see Global Management," on page 84.

© Polycom, Inc.

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ViewStation User Guide

Image 45

Polycom ViewStation manual Technical Support, Help Screen

Contents

ViewStation User Guide Page Important Information FCC Notice Plug Acts as Disconnect DeviceUnderwriters Laboratories Statement Page Contents Using the ViewStation Using the ViewStation with a PC Troubleshooting System Information and DiagnosticsNetwork Address Translation Video and Audio Input and Output LevelsOptional Equipment Configuration Isdn InformationGlossary ViewStation User Guide Xii Preface How To Use This Guide ViewStation Basics IconFunction Figure a Conventions Flow Example Usability ConventionsPreface How To Use This Guide ViewStation User Guide Xvi What You Need to Get Started Getting StartedWhat’s in the Box Power SourceTelevision Monitors NT-1 DeviceSetting Up the ViewStation Using the Remote ControlPlacing the ViewStation Connecting the ViewStation to the Isdn or DCP NetworkViewStation H.323 with Avaya DCP ViewStation H.323 with Quad BRIViewStation DCE Connecting the ViewStation H.323 with V.35 to a NetworkLED Activity on the V.35 Network Interface Module Connecting the ViewStation to an Ethernet LANSetup Common to all ViewStations Initial System ConfigurationViewStation Main Welcome Screen ViewStation System Name Screen Select Country Screen LAN/Internet Calls H.323Call Preference Screen For Isdn DCP Call Preference Screen For ViewStation H.323 with Video CallsV.35 Call Preference Screen 10. H.323 Setup Screen 11. ViewStation H.323 Gatekeeper Screen RS-366 Dialing12. V.35 Video Network Screen Ports Used711u 711A 722-56 Video Protocol15 fps 10 fps Fps 722-48 Off15. Dialing Speeds Screen 16. Isdn Video Numbers Screen 17. DCP Video Numbers Screen 18. Auto Detect SPIDs Screen 20. Isdn Switch Protocol Screen Icon Meaning Network Status IndicatorsCommunications, on Using ViewStation Help Using the ViewStation Help24. Help Screen Technical Support25. Technical Support Help Screen User Setup Optional ConfigurationsOptional Configurations Chapter Admin Setup Screen Admin SetupGeneral Setup General Setup Screen Area Code Required Allow Dialing Disabled Screen Not Checked Prevents changes to the User Setup settingsOn the Imux screen System Info Admin Setup Video Network Setup screen System Info Admin Setup VideoVideo Network Imux Inverse MultiplexerInverse Multiplexer Information Screen NumbersIsdn Video Numbers Screen Service Profile Identifier10. Auto Detect SPIDs Screen Audio Quality11. Audio Quality Screen Advanced Dialing12. Advanced Dialing Screen Dialing Speeds14. Isdn Video Network Isdn Video Network15. Call Preference Screen Call Preference16. Network Setup Screen MP Enabled ViewStations Only Multi-Point Setup MP Enabled ViewStations17. Inverse Multiplexer Information Screen 18. DCP Video Numbers Screen 19. Audio Quality Screen 20. Advanced Dialing Screen Area Code Choose the Area Code or STD Code where DCP Video NetworkDCP Video Calls H.320 LAN/Internet Calls H.323 24. ViewStation 128 Isdn Network Setup Screen Multi-Point Setup MP Enabled ViewStations only25. Dialing Speeds Screen Chapter ViewStation H.323 with 26. V.35 Network Setup ScreenVideo Network for LAN/Intranet Calls H.323Display IP Dialing Extension Broadcast Mode 29. Broadcast Mode Screen Video Format 30. Advanced V.35 Dialing Screen Video Numbers31. Video Numbers Screen for Advanced V.35 SetupLAN/Internet LAN/H.32334. LAN & Intranet Screen H.323 Setup screen System Info Admin Setup Setup36. H.323 Setup Screen Setup37. Video Phone Screen with Isdn Selected 38. Video Phone Screen with IP Selected Gateway39. Gateway Screen Gatekeeper40. Gatekeeper Screen Dialing Speeds41. Isdn and IP Dialing Speeds Screen Quality of Service QoS and FirewallsSnmp Snmp Setup screen System Info Admin Setup LANEnable Snmp Global Address 128 Server Preferences Private NETNumber Dialing Rules 44. Global Address Screen ViewStation H.323 45. Global Address Screen ViewStations with Isdn and DCP 46. Global Address for ViewStation ServerPreferences Register this System When Powered OnViewStation with Quad BRI, V.35, Avaya DCP, and MP Display Global Addresses48. GAB Preferences Screen ViewStation H.323Private NET Private Net feature System Info Admin Setup LAN/H.323Gateway Number Dialing Rules50. Dialing Rules 1 Screen Call From Call To Type of Call PlacedPublic Network Access Use Public Network 51. Dialing Rules 2 Screen Global Management52. Global Management Screen GMS Setup53. Global Management Screen Daylight Savings Time DSTData Conference screen System Info Admin Setup Global Management InformationData Conference Mute Auto Answer Calls Telephone & Audio56. Telephone & Audio Screen VCR Audio Out Always On Except ViewStationSnapshot Timeout Video&Camera screen System Info Admin SetupVideo/Camera Acoustic Plus58. Video & Camera Screen Chapter 59. Security Screen for All Models Except Security60. Security Screen for the ViewStation Software Information Software/HardwareSystem Options Hardware InformationMain Calling Screen Placing and Answering CallsViewStation 128 Main Calling Screen ViewStation Network Line IndicatorsViewStation Main Calling Screen 512 MP Shown Placing a Video CallVideo Phone Screen Placing a Video Call ManuallyIcon Appearance Indication Call Hangup Choices Screen Placing a Video Call Using Speed DialSpeed Dial Screen Using the Address Book Placing a Video Call From the Web lnterfaceAdding New Entries to the Address Book Address Book Screen New Address Book Entry Screen for ViewStations with MP 10. Multi-Site Meeting Screen Editing an Existing Entry in the Address Book11. Add / Change Entry Screen Deleting an Entry from the Address Book12. Send Address Book Screen Transferring an Address BookUsing Multi-Point Address Book Entries Using the Global Address BookCreating a multi-point address book entry Placing a Video Call Using the Address Book13. Address Book Screen Placing a Video Call from the Web InterfacePlacing a Telephone Call Placing Telephone Calls with the ViewStationManual Answering a Video CallAuto-Answer Placing Multi-Point Calls ViewStation MP OnlyPolycom, Inc 115 15. Address Book Screen Adding a Telephone Call to a Video Call16. Telephone Screen 17. Call Hangup Choices Screen Multi-Point Viewing ModesUsing Chair Control in a Multi-Point Call 18. Chair Control Screen Actions Any Site Can PerformActions Only The Chair Control Site Can Perform Using a ViewStation with a StreamStation19. Main ViewStation Menu with StreamStation Icon Starting a Webcast21. Streaming Call Screen Ending a Webcast22. ViewStation Main Menu with StreamStation Displaying ChatBack MessagesSelecting ViewStation Cameras Adjusting Cameras and Sound24. Camera Near Icon Pan, Tilt, and Zoom for the ViewStation Camera Setting Camera PresetsAutomatic Voice Tracking Automatic Tracking of Camera PresetsAdjusting Sound Sending SnapshotsPositioning Microphone Pods Snapshot Timeout Using Optional EquipmentPolycom, Inc 131 ViewStation User Guide 132 Using the ViewStation with a PC Ethernet LAN Connecting The PC to a LAN Through the ViewStationPC Network Properties Network Screen for Windows Connecting The ViewStation to a Stand-Alone PCEnable system to be a Dhcp server For Windows 9X/NTFor Windows 2000/ME PC TCP/IP Network Screen Select and View a Presentation Using the ViewStation Web InterfaceSelect a Presentation Screen On the PCPcPresent Screen Open Presentation Screen Available Presentations Screen On the ViewStation11. Thumbnail of Slides in the Presentation Directory Viewing Snapshots from the ViewStation Sending Snapshots to the ViewStationButton Action Select View a PresentationClosed Caption Accessing and Using Closed CaptionUsage Information and Restrictions About Closed Caption Using Microsoft NetMeeting13. About Windows NetMeeting Dialog Box PC and select Help About Windows NetMeeting.NetMeeting Application Sharing Video Calls with NetMeetingSystem Information and Remote Management Place a Call icon Placing a Call from the ViewStation Web Interface15. Place a Call from the Web Interface Screen 16. Placing a Call Near Site18. Manual Dial Screen ViewStation Web Interface IconsSystem Info Admin Setup General Setup System Info Admin Setup Video NetworkSystem Info Admin Setup Video Network Imux System Info Admin Setup Data Conference System Info Admin Setup Phone/AudioSystem Info Admin Setup Video/Camera System Info Admin Setup Software / Hardware System Info Admin Setup Software / Hardware System OptionsSystem Info Diagnostics System Info Diagnostics Advanced Stats System Info Diagnostics Color BarSystem Info Diagnostics Audio Generate Tone System Info Diagnostics Near End Loop Web Interface Icon ViewStation Counterpart Restart System icon isNumbers ViewStation User Guide 160 System Info Admin Setup Video Network Imux Advanced Dialing System Info Admin Setup LAN/H.323 LAN/IntranetSystem Info Admin Setup Video Network Video System Info Admin Setup Global Address Global System Info Admin Setup Global ManagementPreferences System Info Admin Setup LAN/H.323 Snmp System Info Admin Setup Global Management InfoDowngrading Software ViewStation SoftwareUpgrading Software Upgrading Software over IsdnUpgrading Software over the LAN 19. Software Update Screen 20. System Information Dialog Box Using Visual Concert PCConcert PC User Guide ViewStation User Guide 170 System Information System Information and DiagnosticsSystem Info Admin Setup Software/Hardware Software DiagnosticsNetwork Stats Advanced StatsCall Status Audio Color BarNear End Loop Far End LoopReset System ViewStation User Guide 176 Symptom Cause Solution General ProblemsGenerate Tone screen under AudioPolycom, Inc 179 Video Diagnostics Network StatsSymptom Cause See Isdn Information on Network and CommunicationsInfo Admin Setup Video Imux LAN/Intranet Presentations Polycom, Inc 187 System Control Low battery icon onSetting up NAT Before You Start Configuring NATAppendix a Audio Levels Video LevelsVideo Output Levels Video Input LevelsAudio Input Levels Serial Interface Control Signals Signal Direction Description Configuration Option Cable PinGeneral V.35 Information State ViewStation Signals Network Equipment Signals State MachineDial Out State Machine Security/Crypto-Resync is set to on In-bound Call State MachineViewStation User Guide 196 Nondialed User-Initiated Call State Machine Nondialed Network-Initiated Call State Machine Crypto Resync Figure C-1.V.35 Y Cable Pinout Cabling Diagram and SchematicFigure C-2.ViewStation V.35 Cable Diagram ViewStation User Guide 202 Sample NT-1 Settings Switches Configuration TerminationStatus Switches SwitchesIsdn Errors Isdn SwitchesSwitch Type SPIDs Allocated Code Cause DefinitionViewStation User Guide 206 Polycom, Inc 207 ViewStation User Guide 208 Polycom, Inc 209 ViewStation User Guide 210 StreamStation Configuration Optional Equipment ConfigurationTroubleshooting Hints Using a ShowStation IP ViewStation User Guide 214 ABC ARJ BRI DEF DSL FTP Ghijk ISP Glossary LMN OPQ RST UVW XYZ Index Creating a multi-point address Name when calling this system 133 88, 131 20, 21