Polycom ViewStation manual Info Admin Setup Video

Chapter 6 Troubleshooting

Symptom

Cause

Solution

ISDN Line errors when using	For ViewStation with BRI or DCP:	Enter correct SPID numbers.
SPID configuration	Go to the Numbers screen (System	Note: The AT&T point-to-point
	Info > Admin Setup > Video	protocol does not require SPIDs.
	Network > Numbers) and check
	the ISDN numbers are entered
	correctly.
	For ViewStation 128:
	Go to the ISDN Video Network
	screen (System Info > Admin
	Setup > Video Network) and check
	the ISDN numbers are entered
	correctly.
Error Message occurs when	The first line did not connect. It	Check that all network cables are
dialing a video call.	cannot make a call if the first line	properly connected. Restart the
	does not connect.	system.
	If it is an H.323 call, IP Gateway/	Contact your network administrator.
	Gatekeeper is not operating or is not
	configured correctly.

© Polycom, Inc. 183 ViewStation User Guide