Chapter 6

Troubleshooting

Symptom

Cause

Solution

ISDN Line errors when using

For ViewStation with BRI or DCP:

Enter correct SPID numbers.

SPID configuration

Go to the Numbers screen (System

Note: The AT&T point-to-point

 

 

Info > Admin Setup > Video

protocol does not require SPIDs.

 

Network > Numbers) and check

 

 

the ISDN numbers are entered

 

 

correctly.

 

 

For ViewStation 128:

 

 

Go to the ISDN Video Network

 

 

screen (System Info > Admin

 

 

Setup > Video Network) and check

 

 

the ISDN numbers are entered

 

 

correctly.

 

 

 

 

Error Message occurs when

The first line did not connect. It

Check that all network cables are

dialing a video call.

cannot make a call if the first line

properly connected. Restart the

 

does not connect.

system.

 

 

 

 

If it is an H.323 call, IP Gateway/

Contact your network administrator.

 

Gatekeeper is not operating or is not

 

 

configured correctly.

 

 

 

 

© Polycom, Inc.

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ViewStation User Guide

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Polycom ViewStation manual Info Admin Setup Video
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ViewStation specifications

The Polycom ViewStation is a robust video conferencing solution tailored for business environments, delivering high-quality audio and visual communications. Recognized for its pioneering role in bridging distances, the ViewStation series has established itself as a reliable choice for companies seeking effective collaboration tools.

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The Polycom ViewStation is designed for versatility and ease of use. It can be integrated with various network setups, including ISDN and IP networks, making it adaptable to diverse organizational infrastructures. The user-friendly interface allows for quick dialing and connection to meetings, minimizing the learning curve for participants and streamlining the overall user experience.

Moreover, the system supports interoperability with various video conferencing standards, enabling seamless communication with other platforms and devices. This cross-compatibility is crucial for businesses with partners or clients using different systems, ensuring that no one is left out of important discussions.

In terms of aesthetics and design, the Polycom ViewStation boasts a sleek and modern look, making it suitable for professional settings. The compact footprint allows it to fit comfortably in boardrooms and offices without occupying excessive space.

Overall, the Polycom ViewStation combines high-quality video and audio performance with user-friendly design and versatile connectivity options. These characteristics make it an enduring choice for organizations seeking to enhance their communication strategies and foster collaboration across distances. As remote work and global collaboration become increasingly prevalent, the Polycom ViewStation remains a significant asset for any business looking to invest in reliable video conferencing technology.
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