Polycom ViewStation manual Audio, Generate Tone screen under

Chapter 6 Troubleshooting

Audio

Symptom

Cause

Solution

Not enough volume during a call.	Volume set too low on the	Turn up the ViewStation volume
	ViewStation.	using the remote control.
	Volume set too low on the monitor.	Turn up the volume on your monitor
		or external amplifier.
	Microphone pod is too far from the	Move the microphone pod closer to
	speaker.	the meeting participants.
No audio in a call.	Television monitor audio inputs not	Check audio output on the
	connected properly.	Generate Tone screen under
		Diagnostics. You should hear a 400
		Hz tone emitting from the speaker.
	ViewStation connected to the wrong	Make sure the ViewStation audio
	audio input on the monitor.	output lead(s) are connected to the
		same input connector(s) that have
		been selected on the monitor.
	Far site is muted.	Look for the Far Site Mute icon. Ask
		the far site to unmute their
		microphone pod.
	Too many network line errors.	Disconnect call and reconnect later.
ViewStation startup music plays	Television monitor speakers or	Check audio connections and
through the built-in ViewStation	audio amplifier not properly	volume level on your monitor.
speaker, but not through monitor	connected.
speakers.
Incoming call ring and other	Sound effects volume not set at	Adjust the sound effects volume on
sound effects too loud or too	desired level.	the Phone/Audio screen. If you do
soft.		not want to hear sound effects, set
		the volume to zero.

ViewStation User Guide 178 www.polycom.com