Chapter 6

Troubleshooting

Network and Communications

Symptom

Cause

Solution

ISDN: Error Message when

ISDN error code received from the

See “ISDN Information” on page

dialing a video call.

ISDN line.

203.

 

 

 

ISDN: When placing a call,

Call Progress icons indicate that

The Call Progress icons indicate

progress icons do not turn

the video call did not complete.

the call state when placing or

green.

 

receiving a video call on each ISDN

 

 

channel:

 

 

1/4 Blue - Ringing.

 

 

1/2 Yellow - Call connected and is

 

 

ringing at the far site.

 

 

3/4 Orange - Negotiation.

 

 

Full Green - Connected.

 

 

Go to the Call Status screen.

 

 

Highlight each of the circles for each

 

 

of the channels dialed. The numbers

 

 

dialed for each channel are

 

 

displayed as you highlight the

 

 

corresponding circle. Make sure that

 

 

the far site has entered the number

 

 

for each ISDN line correctly. See

 

 

“ISDN Information” on page 203.

 

 

 

System is waiting for an IP

LAN or DHCP server is not

Check connections to the LAN.

address. System Info screen

operating.

Contact your network administrator.

shows “waiting” in IP address

 

 

field.

 

 

 

 

 

 

ISDN line is not present.

Check the ISDN line connections.

ISDN: Line Status icons do not

 

 

 

 

go away so video calls cannot be

ViewStation is directly connected to

Install an NT-1 between your ISDN

made.

a U interface.

line and the ViewStation ISDN

 

 

 

connection.

 

 

 

ViewStation User Guide

182

www.polycom.com

Page 197 Page 199
Page 198
Image 198
Polycom ViewStation manual Network and Communications, See Isdn Information on
Page 197 Page 199

ViewStation specifications

The Polycom ViewStation is a robust video conferencing solution tailored for business environments, delivering high-quality audio and visual communications. Recognized for its pioneering role in bridging distances, the ViewStation series has established itself as a reliable choice for companies seeking effective collaboration tools.

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The Polycom ViewStation is designed for versatility and ease of use. It can be integrated with various network setups, including ISDN and IP networks, making it adaptable to diverse organizational infrastructures. The user-friendly interface allows for quick dialing and connection to meetings, minimizing the learning curve for participants and streamlining the overall user experience.

Moreover, the system supports interoperability with various video conferencing standards, enabling seamless communication with other platforms and devices. This cross-compatibility is crucial for businesses with partners or clients using different systems, ensuring that no one is left out of important discussions.

In terms of aesthetics and design, the Polycom ViewStation boasts a sleek and modern look, making it suitable for professional settings. The compact footprint allows it to fit comfortably in boardrooms and offices without occupying excessive space.

Overall, the Polycom ViewStation combines high-quality video and audio performance with user-friendly design and versatile connectivity options. These characteristics make it an enduring choice for organizations seeking to enhance their communication strategies and foster collaboration across distances. As remote work and global collaboration become increasingly prevalent, the Polycom ViewStation remains a significant asset for any business looking to invest in reliable video conferencing technology.
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