BT 5500 manual No Caller Display number/name displayed, Cannot register a handset to a base

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Help 61

No Caller Display number/name displayed

•Have you subscribed to a Caller Display service from your network provider, see page 35.

•The caller may have withheld their number.

•An exact name/number match was not found in your directory. Check that you have stored the full STD dialling code.

Cannot register a handset to a base

•You can register a total of 5 handsets to your BT Synergy 5500 base and you can register your BT Synergy 5500 handset to up to 4 bases. Check that you have not exceeded the limits.

•Check that you have entered the correct PIN number (default PIN 0000).

•Check that you are at least one metre away from other electrical equipment to avoid interference when registering.

Base unit does not ring, but the lights are on

•Have you connected the telephone line correctly?

•Is the base ringer set to off?

•You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.

Buzzing noise on my phone or on other electrical equipment nearby

•Sometimes your BT Synergy 5500 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Synergy 5500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Synergy Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com.

If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com

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Contents User Guide Welcome Need help? This guide Answering machine Using additional handsets BT ServicesAgenda Calls listsHelp General information Cleaning EnvironmentalRecall Signal strength Setting upGetting started LocationSetting up for multiple packs Date and time Your BT Synergy 5500 is ready for useRemoving the batteries Handset buttons Getting to know your phoneStandby screen An alarm is set Keypad is lockedDisplay icons You have missed calls.*†SIM Card slot Message counter LEDDelete StopOptions Navigating the menusOption buttons Menu map Answer machine Calls Lists Agenda Network ServicesDate & Time Set Handset Register Handset Clock & Alarm Settings Registration Names menuMemory Status Delete PhonebookMake a call Using the phoneReceive a call To answer the callSwitch to handsfree during a call Adjust the earpiece /receiver volumeSecrecy Answer a call handsfreeSave a number from the redial list to the phonebook Redial a number from the redial listDelete a redial number/delete all redial To lock the keypadStore a name and number Name and number phonebookView an entry Dial an entryEdit ringtone Edit a name and numberDelete an entry Search alphabeticallyCopy an entry to another handset Delete entire phonebookCopy the entire phonebook to another handset Memory statusCopy all entries to or from a SIM card Copy an entry to a SIM cardLocal code Change the dialling codeHandset ringer volume Handset settingsReceiver volume Handset ringtoneLight timeout Press Menu, scroll To Settings and press SelectHandset name Display languageAuto talk Pabx access codeKey beep Base ringer volume Base settingsDialling mode Base ringtoneRing priority Recall modeScroll To Ring Priority and press Select Press To highlight All Handsets or Select Handset thenFirst ring Restore default settingsSet alarm Clock & alarmAlarm on /off Date & timeWhen the alarm goes off, press Stop Switch off alarm ringTime format Agenda Switch off agenda ringAdd a new event Edit agenda Show agenda detailsDelete agenda Send agenda as a text messageDelete all agendas Caller Display Calls listsNew calls alert View new missed callsCopy a Calls list number to the phonebook Press Dial to call the numberScroll Send a text message to a Calls list numberDelete all entries Calls listCall Waiting Call WaitingPre-stored BT Services numbers BT ServicesBT Helpline BT 118500 Directory EnquriesCall Waiting on/off/check Call Divert on/off/checkAdd or edit an entry Dial a stored entry Answering machine Record your own outgoing message via the handset Outgoing messagesCheck or delete your outgoing message Select outgoing message mode via the baseMessage playback via the base Call screeningPress . New messages are played first. During playback Message playback via the handset Switch remote access PIN On or Off Remote accessChange the remote access PIN Scroll To Remote Access and press SelectPlay messages Switch your answering machine on remotelyCost of the fixed line service Send a text message Subscribe to the text messaging serviceText messaging Writing tipsReceiving and reading text messages Standard text entryRead a new message Edit or send texts in the Drafts box Edit templates Forward or delete texts in the OutboxAdd or change Service Centre numbers Service Centre numbersDeleting texts Message alert tone Set send centreSet message size Registering an additional handset Using additional handsetsWas previously registered to. Scroll Select a baseDe-register a handset Call another handset Internal callsTransfer a call Way conference callHelp Cannot access your messages from another phone You hear the busy tone when you pressNo display Icon flashesCannot register a handset to a base No Caller Display number/name displayedBase unit does not ring, but the lights are on Customer HelplineCannot send text Possible problems with text messagingCannot receive text General sales enquiries Further help and advice for text queries on BT linesBilling enquiries Refer to the telephone number shown on your telephone billYou keep hearing an error beep General information Safety informationProduct disposal instructions TTE Working together, supporting energy saving products