BT 5500 manual No display, Icon flashes, Icon not scrolling, You hear the busy tone when you press

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60 Help

No display

The batteries may be flat, dead or incorrectly inserted. Recharge or replace the batteries.

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Is the handset registered correctly to the base, see page 56.

Check that the mains power is correctly connected.

Check that the handset is within range of the base.

The batteries are low, place the handset on the base/charger to recharge.

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Try cleaning the charging contacts.

Check that the mains power is correctly connected.

You hear the busy tone when you press .

Make sure the handset is in range of the base.

Another handset registered to your BT Synergy 5500 base may be on the line.

Answering machine does not record any messages

The memory may be full. Play and delete old messages, see page 45.

Answering machine messages have the wrong date and time

Have you set the date and time? See page 30.

Cannot access your messages from another phone

Have you changed the remote access security PIN code? See page 47. Always keep a note of the new PIN code in a safe place.

If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com

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Contents User Guide Welcome Need help? This guide BT Services Answering machine Using additional handsetsAgenda Calls listsCleaning Environmental Help General informationRecall Setting up Signal strengthGetting started LocationSetting up for multiple packs Your BT Synergy 5500 is ready for use Date and timeRemoving the batteries Getting to know your phone Handset buttonsAn alarm is set Keypad is locked Standby screenDisplay icons You have missed calls.*†Message counter LED SIM Card slotDelete StopNavigating the menus OptionsOption buttons Answer machine Calls Lists Agenda Network Services Menu mapClock & Alarm Settings Registration Names menu Date & Time Set Handset Register HandsetMemory Status Delete PhonebookUsing the phone Make a callReceive a call To answer the callAdjust the earpiece /receiver volume Switch to handsfree during a callSecrecy Answer a call handsfreeRedial a number from the redial list Save a number from the redial list to the phonebookDelete a redial number/delete all redial To lock the keypadName and number phonebook Store a name and numberView an entry Dial an entryEdit a name and number Edit ringtoneDelete an entry Search alphabeticallyDelete entire phonebook Copy an entry to another handsetCopy the entire phonebook to another handset Memory statusCopy an entry to a SIM card Copy all entries to or from a SIM cardChange the dialling code Local codeHandset settings Handset ringer volumeReceiver volume Handset ringtonePress Menu, scroll To Settings and press Select Light timeoutHandset name Display languagePabx access code Auto talkKey beep Base settings Base ringer volumeDialling mode Base ringtoneRecall mode Ring priorityScroll To Ring Priority and press Select Press To highlight All Handsets or Select Handset thenRestore default settings First ringClock & alarm Set alarmAlarm on /off Date & timeSwitch off alarm ring When the alarm goes off, press StopTime format Switch off agenda ring AgendaAdd a new event Show agenda details Edit agendaSend agenda as a text message Delete agendaDelete all agendas Calls lists Caller DisplayNew calls alert View new missed callsPress Dial to call the number Copy a Calls list number to the phonebookScroll Send a text message to a Calls list numberCalls list Delete all entriesCall Waiting Call WaitingBT Services Pre-stored BT Services numbersBT Helpline BT 118500 Directory EnquriesCall Divert on/off/check Call Waiting on/off/checkAdd or edit an entry Dial a stored entry Answering machine Outgoing messages Record your own outgoing message via the handsetSelect outgoing message mode via the base Check or delete your outgoing messageCall screening Message playback via the basePress . New messages are played first. During playback Message playback via the handset Remote access Switch remote access PIN On or OffChange the remote access PIN Scroll To Remote Access and press SelectSwitch your answering machine on remotely Play messagesSubscribe to the text messaging service Cost of the fixed line service Send a text messageText messaging Writing tipsStandard text entry Receiving and reading text messagesRead a new message Edit or send texts in the Drafts box Forward or delete texts in the Outbox Edit templatesService Centre numbers Add or change Service Centre numbersDeleting texts Set send centre Message alert toneSet message size Using additional handsets Registering an additional handsetSelect a base Was previously registered to. ScrollDe-register a handset Internal calls Call another handsetTransfer a call Way conference callHelp You hear the busy tone when you press Cannot access your messages from another phoneNo display Icon flashesNo Caller Display number/name displayed Cannot register a handset to a baseBase unit does not ring, but the lights are on Customer HelplinePossible problems with text messaging Cannot send textCannot receive text Further help and advice for text queries on BT lines General sales enquiriesBilling enquiries Refer to the telephone number shown on your telephone billYou keep hearing an error beep Safety information General informationProduct disposal instructions TTE Working together, supporting energy saving products