66 General information
Product disposal instructions
The conditions of this guarantee are:
The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment, treat any hazardous substances and avoid the increasing landfill.
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
•Proof of purchase is provided.
•The equipment is returned to BT or its agent as instructed.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights.
Product disposal instructions for residential users
When you have no further use for it, please remove any batteries and dispose of them and the product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.
Guarantee
Your BT Synergy 5500 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Synergy 5500 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
Within the 12 month guarantee period:
Prior to returning your product, please read the Help section beginning on page 59 or contact the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com for assistance. In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.
We recommend that you contact BT’s approved repair agent Helpdesk Solutions on 0870 240 5029 or a local qualified repairer.
For guarantee purposes proof of purchase is required so please keep your receipt.
If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com