AltiGen comm 600H manual Activity Display, FWD forwarding

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• FWD - forwarding

Note: The area is blank if the agent is in any other state.

Figure 5. Alti-IP 600H Workgroup Display example

In the workgroup display example, QL5 indicates there are five calls in the queue, QT12 indicates the one of the calls has been queued for 12 minutes, WG2000 indicates Workgroup 2000, NRDY indicates the agent is not ready.

When a call rings the agent or the when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits display, and the first line stays the same. However, when more than one call is outstanding, the first line shows the Call n/n display.

If the agent is a member of multiple workgroups, you can use / to view the queue status of all workgroups the agent belongs to.

This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin.

Activity Display

When the Alti-IP 600H user calls an extension in the system which has Activity codes set up, if the call goes into RNA handling or the destination user has DND enabled, the Activity code is displayed on the IP phone.

Note: This feature is not available in Basic Mode. Also, the activity displayed on the IP phone may truncate the caller ID/caller name.

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Contents Administration Manual Trademarks Contents Configuring Phone Settings Glossary Index Alti-IP 600H Manual What The Warranty Covers WarrantyEffect of State Law Overview Preface About This ManualRelated Documentation An Overview of the Alti-IP 600H Alti-IP 600H, Top View Lamp Field key, an AltiServ feature code, a speed New in Version Level Hardware ComponentsHeadset port support Call Record Alti-IP 600H Manual System & Network Requirements AltiAdmin/ACM Admin Configuration RequirementsSystem Requirements Network RequirementsPlug and Play Feature AltiGen IP Phone ServiceBasic Mode Normal OperationManual Setup InstallationIP Phone Configuration Window Parameter Description Demand to Extension VM must be enabled in the Personal Configuration screen on the General page, Record onTftp To connect the Alti-IP 600H Configuring the AltiWare IP Settings Plug and Play Setup Before IP Phone is Started Plug and Play SetupPlug and Play Setup After IP Phone is Started Remote Installation Verifying the Phone Startup Process Resolving Errors Upon StartupConfiguring Phone Setting Soft Keys Restoring Default SettingsRebooting the Alti-IP 600H Headset Port Support Dialing an IP Number Directly from the Alti-IP 600HOperation Notes Setting Menu Path Sub Menu Description Configuring Phone SettingsSystem Settings Network Settings Enabling Dhcp Modifying Dhcp SettingsAssigning a Local IP Address Configuring IP SettingsDisabling Dhcp Updating Phone Firmware Assigning a Tftp ServerSystemVersion Info Assigning NAT Configuring NATSetting Ring Tones Press * * 6 Enter Workgroup Status DisplayFWD forwarding Activity DisplayAlti-IP 600H Manual Configuration on Feature Description Configuration NotesPhone Functions Go to AltiGen IP PhoneTo AltiGen IP Phone Extension ConfigurationRecord VM in the Personal CallHeadset LED for Parked Call Line ParkCall Line button Then, go to AltiGen IP Phone Configuration Station SpeedAlti-IP 600H Manual Appendix a SpecificationsClient Server TroubleshootingFirewall Considerations Contact AltiGen Technical Support Problem/Symptom SolutionTroubleshooting LCD Messages Local Menu Configuration MessagesAlti-IP 600H/600PH Running Messages Message DefinitionLCD Messages User Reference IP Phone Boot MessagesUser Reference Configuration BLF Feature Codes Call Management Dual Tone Multi Frequency see Dtmf GlossaryAlti-IP 600H Manual Alti-IP 600H Manual Alti-IP 600H Manual Alti-IP 600H Manual Alti-IP 600H Manual Index DSL Alti-IP 600H Manual