AltiGen comm 600H manual Firewall Considerations, Troubleshooting, Client Server

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Firewall Considerations

Firewall Considerations

If using a firewall in the AltiWare environment, the following network ports are used:

Client	Server	TCP	UDP
AltiAdmina	AltiWare DCOM	135	135
AltiConsole	AltiLink +	10025

AltiControl	AltiLink+	10025

AltiReach	AltiLink	10015

AltiView/AltiAgent	AltiLink+	10025
	VM Service	10028

Supervisor	AltiLink+	10025
	Internal/External CDR	10027
	Logger

CDRSearch	AltiLink+	10025
	Internal/External CDR	10027
	Logger	10029
		10029

TAPI Client	TAPI Gateway	10026

Alti-IP 600H	AltiGen IP Phone Service	10032

	Gatekeeper		1718, 1719
VoIP H.323/H.225	VoIP H.323/H.225	1720
VoIP Message	VoIP Message Waiting	49151
Waiting
VoIP H.245	VoIP H.245	From 49152 to Nb
VoIP RTP	VoIP RTP
VoIP ATPS	VoIP ATPS	10032

Web Client	AltiLink+	10025
	NetMeeting Chat	1720
	plus VoIP ports described
	above

a.It is recommended that this be run only in an intranet.

b.N=49152+ (62*number of boards)–1

Troubleshooting

The following table provides the most common problems an end user may encounter. For Alti-IP 600H phone questions or problems not listed here,

40Alti-IP 600H Manual

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Contents Administration Manual Trademarks Contents Configuring Phone Settings Glossary Index Alti-IP 600H Manual Warranty What The Warranty CoversEffect of State Law Preface About This Manual OverviewRelated Documentation An Overview of the Alti-IP 600H Alti-IP 600H, Top View Lamp Field key, an AltiServ feature code, a speed Hardware Components New in Version LevelHeadset port support Call Record Alti-IP 600H Manual System Requirements AltiAdmin/ACM Admin Configuration RequirementsSystem & Network Requirements Network RequirementsBasic Mode AltiGen IP Phone ServicePlug and Play Feature Normal OperationInstallation Manual SetupIP Phone Configuration Window Parameter Description Configuration screen on the General page, Record on Demand to Extension VM must be enabled in the PersonalTftp To connect the Alti-IP 600H Configuring the AltiWare IP Settings Plug and Play Setup Plug and Play Setup Before IP Phone is StartedPlug and Play Setup After IP Phone is Started Remote Installation Resolving Errors Upon Startup Verifying the Phone Startup ProcessConfiguring Phone Setting Soft Keys Restoring Default SettingsRebooting the Alti-IP 600H Dialing an IP Number Directly from the Alti-IP 600H Headset Port SupportOperation Notes Setting Menu Path Sub Menu Description Configuring Phone SettingsSystem Settings Network Settings Modifying Dhcp Settings Enabling DhcpAssigning a Local IP Address Configuring IP SettingsDisabling Dhcp Assigning a Tftp Server Updating Phone FirmwareSystemVersion Info Assigning NAT Configuring NATSetting Ring Tones Workgroup Status Display Press * * 6 EnterActivity Display FWD forwardingAlti-IP 600H Manual Phone Functions Feature Description Configuration NotesConfiguration on Go to AltiGen IP PhoneRecord Extension ConfigurationTo AltiGen IP Phone VM in the Personal CallHeadset LED for Parked Call Line ParkCall Line button Configuration Station Speed Then, go to AltiGen IP PhoneAlti-IP 600H Manual Specifications Appendix aClient Server TroubleshootingFirewall Considerations Problem/Symptom Solution Contact AltiGen Technical SupportTroubleshooting Alti-IP 600H/600PH Running Messages Local Menu Configuration MessagesLCD Messages Message DefinitionLCD Messages IP Phone Boot Messages User ReferenceUser Reference Configuration BLF Feature Codes Call Management Glossary Dual Tone Multi Frequency see DtmfAlti-IP 600H Manual Alti-IP 600H Manual Alti-IP 600H Manual Alti-IP 600H Manual Alti-IP 600H Manual Index DSL Alti-IP 600H Manual