AltiGen comm 600H manual Contact AltiGen Technical Support, Problem/Symptom Solution

	Appendix A
contact AltiGen Technical Support.
Problem/Symptom	Solution
AltiWare is unreachable.	• Check to make sure the AltiWare IP address in the
	IP Phone is set up correctly.
	• Check the Alti-IP 600H phone’s IP address, network
	mask and default gateway.
	• Check to make sure you can ping the Alti-IP 600H
	phone’s address from AltiWare.
	• Check to make sure the IP Phone Services is started
	in AltiWare.
	• Check AltiWare IP address in AltiAdmin IP Phone
	Configuration menu.
Image update failed. If	• Check the Alti-IP 600H phone’s IP address,
setting Boot Download	network, default gateway settings.
to YES, after the phone	• Check the network connection.
reboots and if the setting
	• Check the TFTP server IP address and make sure the
still says YES, the boot
failed.	TFTP server is running.
	• PING from the TFTP server to the Alti-IP 600H.
	• Check to make sure app_mid.bin and dsp.bin files
	exist in TFTP server directory.
IP Phone registered then	• Check network connectivity by pinging from
goes back to Basic mode	AltiServ to the IP Phone.
	• Check if IP Phone Service is running.
	• Check if there is a duplicate IP address by
	unplugging the Ethernet cable on the IP Phone, then
	pinging the Alti-IP 600H phone’s IP address.
	• Check the extension’s IP address in AltiAdmin to
	find out if another user is trying to login using the
	same extension number.
	• Use #27 + ENTER to login again and see if problem
	persists.
No IP Address	• Check if DHCP is enabled. If YES, check network
	connection. If NO, check DHCP Server setting.
	• Check if Alti-IP 600H phone’s IP address is
	configured.

Alti-IP 600H Manual 41