AltiGen comm 600H manual Troubleshooting

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Troubleshooting

One way connection.	• Make sure firewall setting has all the TCP/UDP
	ports required by AltiWare opened.
	• If NAT is used, make sure NAT is enabled and NAT
	address is set up correctly.

Phone does not show	Check the power source to be sure the Alti-IP 600H
anything on LCD display.	phone is receiving power.

Poor voice quality.	• Make sure a switch is used, rather than a hub, in the
	corporate LAN.
	• G.711 provides better voice quality.
	• If VoIP is set up over WAN, set priority queuing on
	the WAN router.
	• Make sure WAN QoS is okay by pinging a few
	hundred packets from remote site and observe
	packet loss and network latency.
	• Adjust jitter buffer to accommodate network
	latency.

Register failed.	• Check to make sure the extension number and
	extension password is set up properly and that the IP
	extension is enabled.
	• Check to make sure the IP Phone Services is started
	in AltiWare.
	• If IP Phone is associated with a physical phone (with
	the same extension number), use #27 to activate the
	IP Phone to normal operating mode.

42Alti-IP 600H Manual

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Contents Administration Manual Trademarks Contents Configuring Phone Settings Glossary Index Alti-IP 600H Manual Warranty What The Warranty CoversEffect of State Law Preface About This Manual OverviewRelated Documentation An Overview of the Alti-IP 600H Alti-IP 600H, Top View Lamp Field key, an AltiServ feature code, a speed Hardware Components New in Version LevelHeadset port support Call Record Alti-IP 600H Manual AltiAdmin/ACM Admin Configuration Requirements System & Network RequirementsSystem Requirements Network RequirementsAltiGen IP Phone Service Plug and Play FeatureBasic Mode Normal OperationInstallation Manual SetupIP Phone Configuration Window Parameter Description Configuration screen on the General page, Record on Demand to Extension VM must be enabled in the PersonalTftp To connect the Alti-IP 600H Configuring the AltiWare IP Settings Plug and Play Setup Plug and Play Setup Before IP Phone is StartedPlug and Play Setup After IP Phone is Started Remote Installation Resolving Errors Upon Startup Verifying the Phone Startup ProcessRebooting the Alti-IP 600H Restoring Default SettingsConfiguring Phone Setting Soft Keys Dialing an IP Number Directly from the Alti-IP 600H Headset Port SupportOperation Notes System Settings Configuring Phone SettingsSetting Menu Path Sub Menu Description Network Settings Modifying Dhcp Settings Enabling DhcpDisabling Dhcp Configuring IP SettingsAssigning a Local IP Address Assigning a Tftp Server Updating Phone FirmwareSystemVersion Info Setting Ring Tones Configuring NATAssigning NAT Workgroup Status Display Press * * 6 EnterActivity Display FWD forwardingAlti-IP 600H Manual Feature Description Configuration Notes Configuration onPhone Functions Go to AltiGen IP PhoneExtension Configuration To AltiGen IP PhoneRecord VM in the Personal CallHeadset Call Line button ParkLED for Parked Call Line Configuration Station Speed Then, go to AltiGen IP PhoneAlti-IP 600H Manual Specifications Appendix aFirewall Considerations TroubleshootingClient Server Problem/Symptom Solution Contact AltiGen Technical SupportTroubleshooting Local Menu Configuration Messages LCD MessagesAlti-IP 600H/600PH Running Messages Message DefinitionLCD Messages IP Phone Boot Messages User ReferenceUser Reference Configuration BLF Feature Codes Call Management Glossary Dual Tone Multi Frequency see DtmfAlti-IP 600H Manual Alti-IP 600H Manual Alti-IP 600H Manual Alti-IP 600H Manual Alti-IP 600H Manual Index DSL Alti-IP 600H Manual