Toshiba Strata CTX manual Introduction

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Introduction

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Strata CTX Attendant Console 08/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or informationRelated Documents/Media See FigureIntroduction Grand Tour Grand Tour Attendant Keys Numeric KeypadSpecial Function Keys LDOFunction and Volume Keys +HOSViews and Controls Call Monitor ViewMenu Bar ToolbarsInfo Bar Status BarLogin Call Processing$QVZHU Answering a Call Incoming CallTo answer a specific call Releasing a CallTo make notes about a call To dial a number from an on-screen dial pad To dial using the KeyboardMaking a Call To redial the last numberCall Completion To dial a Speed Dial NumberBLF/DSS Dialing Status icons indicate these calling conditionsTo make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tabDirectory Dialing To Hold a call HoldTo retrieve a held call Blind Transfer Call TransferTo make a Supervised Transfer call To transfer a call to Voice Mail Conference CallsJoining and Splitting a Call To split a three-way conference callTo release the last party from a conferencing call Switching Between Source and Destination PartiesMessage Waiting To set a message waiting light on a telephoneTo cancel a message waiting light on a telephone To reply to a message waiting callTo Page an Alternate Page Zone PagingTo Page the Primary Page Zone To make an EmergencyTo Pick Up a call at the Primary Location Call PickupTo Pick Up a call at an Alternate location To call the Primary Door Phone Call Door PhonesTo call the Alternate Door Phone To Unlock the Primary Door Door UnlockTo Unlock an Alternate Door To Park a call Call ParkTo retrieve a parked call Status To fix a Broken Database Link To change Date and TimeMessages Tab To Save a Message for a UserTo Delete a Message for a User To Retrieve Messages for a userTo Print one or all messages To dial using Contact information Contacts TabCall Processing User Directory Following fields appear in the User Directory listUser Directory To add a new user to the directory User Directory DialogTo change a directory entry Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/ActiveTo create Call Forward menu items To set the PC Date and TimeFeature Keys Tab To store numbers onto keys F2~F10Control Panel Administration5 Administration View Admin TabAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute DescriptionAppendix Call List Index Index ~ P ~ T Index Index

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