Toshiba Strata CTX manual User Directory

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Contents
Chapter 3 – User Directory
Call Transfer	18
Blind Transfer	18
Conference Calls	19
Joining and Splitting a Call	19
Switching Between Source and Destination Parties	20
Message Waiting	20
Paging	22
Call Pickup	23
Call Door Phones	24
Door Unlock	25
Call Park	26
Status	27
Messages Tab	29
Contacts Tab	31
Chapter 3 – User Directory
User Directory Dialog	35
Chapter 4 – Control Panel
Control Panel View	38
Status Tab	39
Feature Keys Tab	41
Chapter 5 – Administration
Administration View	44
Admin Tab	44
Primary/Alternate Tab	46
User & Dept. Tab	47
Backup Log Files	48
Appendix – Call List	49
Index	51

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Strata CTX Attendant Console 08/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or informationRelated Documents/Media See FigureIntroduction Grand Tour Grand Tour Attendant Keys Numeric KeypadSpecial Function Keys LDOFunction and Volume Keys +HOSViews and Controls Call Monitor ViewMenu Bar ToolbarsInfo Bar Status BarLogin Call Processing$QVZHU Answering a Call Incoming CallReleasing a Call To answer a specific callTo make notes about a call To dial a number from an on-screen dial pad To dial using the KeyboardMaking a Call To redial the last numberCall Completion To dial a Speed Dial NumberBLF/DSS Dialing Status icons indicate these calling conditionsTo make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tabDirectory Dialing Hold To Hold a callTo retrieve a held call Call Transfer Blind TransferTo make a Supervised Transfer call To transfer a call to Voice Mail Conference CallsJoining and Splitting a Call To split a three-way conference callTo release the last party from a conferencing call Switching Between Source and Destination PartiesMessage Waiting To set a message waiting light on a telephoneTo cancel a message waiting light on a telephone To reply to a message waiting callTo Page an Alternate Page Zone PagingTo Page the Primary Page Zone To make an EmergencyCall Pickup To Pick Up a call at the Primary LocationTo Pick Up a call at an Alternate location Call Door Phones To call the Primary Door PhoneTo call the Alternate Door Phone Door Unlock To Unlock the Primary DoorTo Unlock an Alternate Door Call Park To Park a callTo retrieve a parked call Status To fix a Broken Database Link To change Date and TimeMessages Tab To Save a Message for a UserTo Retrieve Messages for a user To Delete a Message for a UserTo Print one or all messages To dial using Contact information Contacts TabCall Processing User Directory Following fields appear in the User Directory listUser Directory User Directory Dialog To add a new user to the directoryTo change a directory entry Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/ActiveTo create Call Forward menu items To set the PC Date and TimeFeature Keys Tab To store numbers onto keys F2~F10Control Panel Administration5 Administration View Admin TabAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute DescriptionAppendix Call List Index Index ~ P ~ T Index Index

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