Toshiba Strata CTX manual Grand Tour

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The Grand Tour	1

This chapter describes the Strata CTX Attendant Console, menu options and keyboard. It provides general instructions for PC keyboard operations and for navigating through the screens and dialog boxes.

The PC for the console is designed to handle all call activity within a single screen. All calls appear in a single list. The CTX Attendant Console enables an Attendant to manage console settings, maintain a user directory, and make administrative changes. Calls are marked with icons to show the current status.

To make call handling as simple as possible, only the applicable features (tools) are offered on-screen.

Note You may not have all of the features in this book. See your System Administrator to find out which features are available on your console.

Strata CTX Attendant Console 09/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Calls attention to important instructions or information ConventionsSee Figure Related Documents/MediaIntroduction Grand Tour Grand Tour Numeric Keypad Attendant KeysLDO Special Function Keys+HOS Function and Volume KeysCall Monitor View Views and ControlsToolbars Menu BarStatus Bar Info BarCall Processing LoginAnswering a Call Incoming Call $QVZHUTo make notes about a call Releasing a CallTo answer a specific call To redial the last number To dial using the KeyboardMaking a Call To dial a number from an on-screen dial padTo dial a Speed Dial Number Call CompletionStatus icons indicate these calling conditions BLF/DSS DialingTo perform a blind transfer from the BLF/DSS tab To make a consultation transfer from the BLF/DSS tabDirectory Dialing To retrieve a held call HoldTo Hold a call To make a Supervised Transfer call Call TransferBlind Transfer To split a three-way conference call Conference CallsJoining and Splitting a Call To transfer a call to Voice MailTo set a message waiting light on a telephone Switching Between Source and Destination PartiesMessage Waiting To release the last party from a conferencing callTo reply to a message waiting call To cancel a message waiting light on a telephoneTo make an Emergency PagingTo Page the Primary Page Zone To Page an Alternate Page ZoneTo Pick Up a call at an Alternate location Call PickupTo Pick Up a call at the Primary Location To call the Alternate Door Phone Call Door PhonesTo call the Primary Door Phone To Unlock an Alternate Door Door UnlockTo Unlock the Primary Door To retrieve a parked call Call ParkTo Park a call Status To change Date and Time To fix a Broken Database LinkTo Save a Message for a User Messages TabTo Print one or all messages To Retrieve Messages for a userTo Delete a Message for a User Contacts Tab To dial using Contact informationCall Processing Following fields appear in the User Directory list User DirectoryUser Directory To change a directory entry User Directory DialogTo add a new user to the directory Button Name Control Panel Control Panel View To change console status to Position Busy/Active Status TabTo set the PC Date and Time To create Call Forward menu itemsTo store numbers onto keys F2~F10 Feature Keys TabControl Panel Administration5 Admin Tab Administration ViewAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Call Attribute Description Appendix Call ListAppendix Call List Index Index ~ P ~ T Index Index

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