Toshiba Strata CTX manual Conference Calls, Joining and Splitting a Call

Page 29

Call Processing

Conference Calls

To transfer a call to Voice Mail

1.While connected to a call, enter the extension number to transfer to.

2.Press 7UDQVIHU￿WR￿90(Del) on the keyboard.

3.Press Enter or click OK

...or while connected to a call, select Call > Transfer > Voice Mail Transfer, enter the destination extension, and press Enter.

...or

1.While connected to a call, click the 7UDQVIHU￿WR￿90icon.

2.Enter the extension number to transfer to.

3.Press Enter or click OK.

Conference Calls

Joining and Splitting a Call

With calls on source and destination, press -RLQ￿6SOLW.

...or select Call > Join/Split. The CTX Attendant creates a three-way conference.

To add another destination party to the conference with the Attendant

1. While in an conference (“conferenced” shows on-screen), dial the extension to add, press 5HOHDVH (Enter) or click OK.

2. After the dialed party answers, press -RLQ￿6SOLW(End). The CTX Attendant joins the active call and the consultation call.

...or select Call > Join > Join/Split.

To split a three-way conference call

Press -RLQ￿6SOLW

...or select Call > Join/Split.

Strata CTX Attendant Console 09/02

19

Image 29
Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Calls attention to important instructions or information ConventionsSee Figure Related Documents/MediaIntroduction Grand Tour Grand Tour Numeric Keypad Attendant KeysLDO Special Function Keys+HOS Function and Volume KeysCall Monitor View Views and ControlsToolbars Menu BarStatus Bar Info BarCall Processing LoginAnswering a Call Incoming Call $QVZHUTo make notes about a call Releasing a CallTo answer a specific call Making a Call To dial using the KeyboardTo dial a number from an on-screen dial pad To redial the last numberTo dial a Speed Dial Number Call CompletionStatus icons indicate these calling conditions BLF/DSS DialingTo perform a blind transfer from the BLF/DSS tab To make a consultation transfer from the BLF/DSS tabDirectory Dialing To retrieve a held call HoldTo Hold a call To make a Supervised Transfer call Call TransferBlind Transfer Joining and Splitting a Call Conference CallsTo transfer a call to Voice Mail To split a three-way conference callMessage Waiting Switching Between Source and Destination PartiesTo release the last party from a conferencing call To set a message waiting light on a telephoneTo reply to a message waiting call To cancel a message waiting light on a telephoneTo Page the Primary Page Zone PagingTo Page an Alternate Page Zone To make an EmergencyTo Pick Up a call at an Alternate location Call PickupTo Pick Up a call at the Primary Location To call the Alternate Door Phone Call Door PhonesTo call the Primary Door Phone To Unlock an Alternate Door Door UnlockTo Unlock the Primary Door To retrieve a parked call Call ParkTo Park a call Status To change Date and Time To fix a Broken Database LinkTo Save a Message for a User Messages TabTo Print one or all messages To Retrieve Messages for a userTo Delete a Message for a User Contacts Tab To dial using Contact informationCall Processing Following fields appear in the User Directory list User DirectoryUser Directory To change a directory entry User Directory DialogTo add a new user to the directory Button Name Control Panel Control Panel View To change console status to Position Busy/Active Status TabTo set the PC Date and Time To create Call Forward menu itemsTo store numbers onto keys F2~F10 Feature Keys TabControl Panel Administration5 Admin Tab Administration ViewAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Call Attribute Description Appendix Call ListAppendix Call List Index Index ~ P ~ T Index Index
Related manuals
Manual 42 pages 53.09 Kb