Toshiba Strata CTX manual Appendix Call List

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Appendix – Call List

Backup Log Files

	Call Attribute	Description

	Reason

	Directed Call	The call is a direct dial call to the PDN.

	Dial 0	The call is dialed directly to the operator.

	Call Forward	(Busy, No Answer, Busy/No Answer, Unconditional) - The call has
	Call Forward	been forwarded to the Attendant.
		been forwarded to the Attendant.

	Pickup	The call was picked up.

	Unpark	The call was parked and retrieved by the Attendant.

	Redirect	The call was redirected to the Attendant.

	Hold Recall	The call was recalled from hold.

	Call Completion	The call was the result of a call completion request.

	Transfer Call	The call was transferred to the Attendant.

	Park Recall	The call is recalled from park.

	Transfer Recall	The call is recalled from Transfer.

	blank (““)	blank (““) - the reason for the call is not known.

	Emergency	(Call displays in red) The call is an emergency call.

	Line Group	The call is call from the line group.

	LG nnn	Line Group with Line Group number.

	ParkRCallDN	Park Recall with Recall DN/Orbit No.

	TransfRCallDN	Transfer Recall with Redirect DN.

	TransfDN	Transfer with Redirect DN.

	Time	Time that the call has been in the current call state.

	Name	Name of person calling (inbound calls) or person called (outbound
	Name	calls).
		calls).

	Number	Phone number of person calling (inbound calls) or person called
	Number	(outbound calls).
		(outbound calls).

	Duration	Total time of a call.

	Line	Line number of external calls.

50	Strata CTX Attendant Console 09/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or informationRelated Documents/Media See FigureIntroduction Grand Tour Grand Tour Attendant Keys Numeric KeypadSpecial Function Keys LDOFunction and Volume Keys +HOSViews and Controls Call Monitor ViewMenu Bar ToolbarsInfo Bar Status BarLogin Call Processing$QVZHU Answering a Call Incoming CallReleasing a Call To answer a specific callTo make notes about a call To dial using the Keyboard Making a CallTo dial a number from an on-screen dial pad To redial the last numberCall Completion To dial a Speed Dial NumberBLF/DSS Dialing Status icons indicate these calling conditionsTo make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tabDirectory Dialing Hold To Hold a callTo retrieve a held call Call Transfer Blind TransferTo make a Supervised Transfer call Conference Calls Joining and Splitting a CallTo transfer a call to Voice Mail To split a three-way conference callSwitching Between Source and Destination Parties Message WaitingTo release the last party from a conferencing call To set a message waiting light on a telephoneTo cancel a message waiting light on a telephone To reply to a message waiting callPaging To Page the Primary Page ZoneTo Page an Alternate Page Zone To make an EmergencyCall Pickup To Pick Up a call at the Primary LocationTo Pick Up a call at an Alternate location Call Door Phones To call the Primary Door PhoneTo call the Alternate Door Phone Door Unlock To Unlock the Primary DoorTo Unlock an Alternate Door Call Park To Park a callTo retrieve a parked call Status To fix a Broken Database Link To change Date and TimeMessages Tab To Save a Message for a UserTo Retrieve Messages for a user To Delete a Message for a UserTo Print one or all messages To dial using Contact information Contacts TabCall Processing User Directory Following fields appear in the User Directory listUser Directory User Directory Dialog To add a new user to the directoryTo change a directory entry Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/ActiveTo create Call Forward menu items To set the PC Date and TimeFeature Keys Tab To store numbers onto keys F2~F10Control Panel Administration5 Administration View Admin TabAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute DescriptionAppendix Call List Index Index ~ P ~ T Index Index

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