Toshiba Strata CTX manual Introduction

Introduction

This guide is designed to provide instructions for the Strata CTX Attendant Console connected to Toshiba’s Strata CTX system. It provides step-by-step instructions on how to use the features and buttons of the Attendant screens.

This user guide is divided as follows:

•Chapter 1 – The Grand Tour includes information on the CTX Attendant Console keyboard, the Main Menu, Toolbar, and other features for the Console.

•Chapter 2 – Call Processing explains how to perform the most commonly-used features, including answering, calling, and transferring calls.

•Chapter 3 – User Directory explains how the Attendant can view and make changes to the user directory that lists employees and groups.

•Chapter 4 – Control Panel provides descriptions and instructions for making console settings. These settings include the console Night Transfer Mode, Setting System Date and Time, Call Forwarding, Call Overflow and other settings affecting how calls are handled during or after your shift.

•Chapter 5 – Administration describes various administrative features which affect the console’s capabilities.

•Appendix – Call List describes call status terms and reasons that appear in the Call List view.

Strata CTX Attendant Console 08/02

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