Toshiba Strata CTX manual Directory Dialing

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Call Processing

Making a Call

Directory Dialing

The Directory tab lists the names, extensions, status, Voice Mail (VM) box, and additional phone numbers of everyone in the directory. The status icons are the same as the BLF/DSS. There’s also a field for Notes (far right, not shown) on each entry.

1.Press 1H[W7DE on the keyboard to select the Directory tab.

2.Use the up or down arrows on the keyboard to select an individual.

3.Press 5HOHDVH7UDQVIHU (Enter)keyon the keyboard.

...or

1.Click the Directory tab (shown below).

2.Double click on an entry or select an entry and press 5HOHDVH7UDQVIHU (Enter) on the keyboard.

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16	Strata CTX Attendant Console 09/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or informationRelated Documents/Media See FigureIntroduction Grand Tour Grand Tour Attendant Keys Numeric KeypadSpecial Function Keys LDOFunction and Volume Keys +HOSViews and Controls Call Monitor ViewMenu Bar ToolbarsInfo Bar Status BarLogin Call Processing$QVZHU Answering a Call Incoming CallTo make notes about a call Releasing a CallTo answer a specific call To dial a number from an on-screen dial pad To dial using the KeyboardMaking a Call To redial the last number Call Completion To dial a Speed Dial NumberBLF/DSS Dialing Status icons indicate these calling conditionsTo make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tabDirectory Dialing To retrieve a held call HoldTo Hold a call To make a Supervised Transfer call Call TransferBlind Transfer To transfer a call to Voice Mail Conference CallsJoining and Splitting a Call To split a three-way conference callTo release the last party from a conferencing call Switching Between Source and Destination PartiesMessage Waiting To set a message waiting light on a telephoneTo cancel a message waiting light on a telephone To reply to a message waiting callTo Page an Alternate Page Zone PagingTo Page the Primary Page Zone To make an EmergencyTo Pick Up a call at an Alternate location Call PickupTo Pick Up a call at the Primary Location To call the Alternate Door Phone Call Door PhonesTo call the Primary Door Phone To Unlock an Alternate Door Door UnlockTo Unlock the Primary Door To retrieve a parked call Call ParkTo Park a call Status To fix a Broken Database Link To change Date and TimeMessages Tab To Save a Message for a UserTo Print one or all messages To Retrieve Messages for a userTo Delete a Message for a User To dial using Contact information Contacts TabCall Processing User Directory Following fields appear in the User Directory listUser Directory To change a directory entry User Directory DialogTo add a new user to the directory Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/ActiveTo create Call Forward menu items To set the PC Date and TimeFeature Keys Tab To store numbers onto keys F2~F10Control Panel Administration5 Administration View Admin TabAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute DescriptionAppendix Call List Index Index ~ P ~ T Index Index

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