Toshiba Strata CTX manual $Qvzhu, Answering a Call Incoming Call

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Call Processing

Answering a Call (Incoming Call)

Answering a Call (Incoming Call)

	1	2 ABC	3 EF	+	5HOHDVH
➤ To answer the highest ringing call,		#		Hold/	7UDQVIHU
press $QVZHU(+) key on the	Lock	/		—	5HWULHYH
	Num			Retrieve	$QVZHU
keyboard
...or click the $QVZHU icon	7 PRS	8 TUV	9 WXY
...or click the $QVZHU icon	Home		Pg Up	Answer	7UDQVIHU
				Answer
...or double click on the entry.				Transfer
...or double click on the entry.	4 GHI	5 JKL	7UDQVIHU(Blind)WR9RLFH(Blind)0DLO
	4 GHI	5 JKL	6 MNO
				Release
	End		Pg n
				Transfer	(Supervised)
				(Supv.)	(Supervised)
	0		Transfer.
	0		to VM
	Ins		Del	Enter
					6204

Press the Answer key. The highest ringing call is answered.

6212

Once a call is answered, that call is marked with the 6RXUFH&DOO icon and is colored green while connected to the Attendant.

10	Strata CTX Attendant Console 09/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or informationRelated Documents/Media See FigureIntroduction Grand Tour Grand Tour Attendant Keys Numeric KeypadSpecial Function Keys LDOFunction and Volume Keys +HOSViews and Controls Call Monitor ViewMenu Bar ToolbarsInfo Bar Status BarLogin Call Processing$QVZHU Answering a Call Incoming CallTo make notes about a call Releasing a CallTo answer a specific call To dial using the Keyboard Making a CallTo dial a number from an on-screen dial pad To redial the last numberCall Completion To dial a Speed Dial NumberBLF/DSS Dialing Status icons indicate these calling conditionsTo make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tabDirectory Dialing To retrieve a held call HoldTo Hold a call To make a Supervised Transfer call Call TransferBlind Transfer Conference Calls Joining and Splitting a CallTo transfer a call to Voice Mail To split a three-way conference callSwitching Between Source and Destination Parties Message WaitingTo release the last party from a conferencing call To set a message waiting light on a telephoneTo cancel a message waiting light on a telephone To reply to a message waiting callPaging To Page the Primary Page ZoneTo Page an Alternate Page Zone To make an EmergencyTo Pick Up a call at an Alternate location Call PickupTo Pick Up a call at the Primary Location To call the Alternate Door Phone Call Door PhonesTo call the Primary Door Phone To Unlock an Alternate Door Door UnlockTo Unlock the Primary Door To retrieve a parked call Call ParkTo Park a call Status To fix a Broken Database Link To change Date and TimeMessages Tab To Save a Message for a UserTo Print one or all messages To Retrieve Messages for a userTo Delete a Message for a User To dial using Contact information Contacts TabCall Processing User Directory Following fields appear in the User Directory listUser Directory To change a directory entry User Directory DialogTo add a new user to the directory Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/ActiveTo create Call Forward menu items To set the PC Date and TimeFeature Keys Tab To store numbers onto keys F2~F10Control Panel Administration5 Administration View Admin TabAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute DescriptionAppendix Call List Index Index ~ P ~ T Index Index

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